Updates November 2024

Call Center Launch v.1

Need quick support? The Call Center provides a fast and direct way to manage your requests. Available only for businesses in Mexico.

• Log into your account
• Click Contact Us
• Call the number on the screen, and choose the option you need:
  • Shipping without movement
  • Refunds and payments
  • Pickups
  • Sales

Connect with our live chat

Now you can connect with our support team directly from the footer of our website. Resolve your questions in real-time.

Recent performance:

• 84% satisfaction
• 12 seconds average response time

We're ready to help you immediately!

Read more →

Meet ENZO: Your smart assistant

ENZO is here to simplify your shipping experience! Using AI, ENZO streamlines everything from tracking packages to scheduling pickups.

Need help? Just send a WhatsApp message to +52 81 1288 0616 and Enzo will assist you with:

• Package tracking
• Resolving queries
• Inquiries and ticket creation
• Scheduling pickups
• Shipment cancellations

WooCommerce v4.4.2

The new WooCommerce v4.4.2 plugin is now available.

Update now to enjoy a smoother integration and enhance the shopping experience on your online store.

Read more →

Backup rates at your store checkout

You can now configure backup rates as an alternative at your store checkout. These rates will be shown when a quote cannot be generated by the carriers.

Learn more →

Argentina

DPD Carrier 🇦🇷
New service available for Argentina! DPD Next Day, DPD Same Day and DPD Next Day Oficina – Domicilio (puntos DPD).

These services require manual activation by IT and are only available within the Buenos Aires Metropolitan Area.

Contact your advisor for more details.

New LTL TresGuerras service

You can now take advantage of the Domicilio – Ocurre service from TresGuerras. If you choose a different branch, the system will automatically recalculate your shipment.

Service Benefits:

• Easily check the available Ocurre branches.
• Expand your delivery options with additional services.
• Allows the recipient to pick up their package at a branch when there is no coverage at their home.

Website Update

Our website is now available in Italian and French, offering a better experience for our users in France and Italy.

Visit us in your preferred language! →

Tracking shipments with UPS

When tracking your shipment with UPS on our tracking page, you will instantly see any exceptions, delays, or issues such as delivery problems. This way, you can stay updated on the status of your package clearly and in real-time.

New languages

The Help Center is now available in Italian and French. You can access all articles, guides, and support in your preferred language.

Go to the Help Center →

Suggestions

You now have a new section to send your feedback and ideas for additional content in the Help Center.

Share your suggestions to help us improve and provide you with better service.

Let us know your opinion! →