Envíos / Tracking

Shipment statuses

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    Tracking your shipments is essential to keep you informed about the progress of your packages and ensure that they arrive at their destination without problems. Knowing these statuses will allow you to anticipate any possible problems and take the necessary measures if necessary.

    The next table details the different shipping statuses you may encounter when tracking your orders. Each status provides information on the progress of your shipments.

    StatusDescription
    1st delivery attemptThe first delivery attempt has been made.
    1st collection attemptThe first collection attempt has been made.
    2nd delivery attemptThe second delivery attempt has been made.
    3rd delivery attemptThe third delivery attempt has been made.
    CanceledThe order has been cancelled.
    CreatedThe order has been created, but not shipped.
    DamagedThe order is damaged.
    ReturnedThe order has been returned.
    On track for deliveryThe order is on its way for delivery.
    On the way to pick upThe order is on its way to be picked up.
    DeliveredThe order has been successfully delivered.
    Delivered at originThe order has been delivered at origin.
    Sent toThe order has been shipped.
    Address errorError in the address provided.
    InformationStatus information available.
    N/AThe status of your shipment is about to be updated, please check back later.
    UndeliverableUnable to deliver the order.
    PendingThe order is pending processing.
    LostThe order has been lost.
    Return problemProblem with the return process.
    Pick up at the officeThe order is available for pick up at the office.
    CollectedThe order has been picked up.
    Redirected toThe order has been redirected to a new address.
    RejectedThe request has been rejected.
    DelayedThe delivery of the order is delayed.

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