Updates October, 2024

Improvements on the platform Update your contact details Need to change your email address on envia.com? We've streamlined the process...

Create an account

Envia.com is your ideal online shipping platform, offering a variety of services for your business or online store. It provides...

Verify account

Verifying your account is an important step to fully access all the services the platform offers. By having...

Shipping Quote

The option to quote a shipment on envia.com allows you to compare prices and services from different shipping providers. This helps you...

Add addresses and packages

Proper package customization and accuracy in the address are essential for shipments. These details help protect the...

2FA: Two-factor authentication

What is 2FA? Two-Factor Authentication (2FA) is an additional security method...

Adding users

Adding users to your account on envia.com is vital for efficient and organized management of your shipments. This feature...

Change the email address

Do you need to change your email address on envia.com? We've made the process easy so you can do it in just a few steps...

Change phone number

Steps to change your phone number The new number will be verified with a code sent via SMS or WhatsApp. Enter the code...

Change or recover password

If you forgot your password and want to recover your account, or simply want to change your password, follow these steps:

Packaging Guide

Packaging is the process of wrapping and securing your products for shipment. Proper packaging ensures your items arrive...

Create a shipment

Steps to create a shipment Recommendations

Cancel label

Steps to cancel a guide 💡Important note. Within no more than 24 hours you will see the cancellation reflected in your account...

Create international shipping label

Our international shipping service is available with a variety of associated providers in each region, allowing us to guarantee a...

Excel shipments

Steps for Bulk Shipments Recommendations Excel Template Origin Information Destination Information Package Information Country ISO Codes...

Label dimensions

Steps to Change Print Format Label Printing Types Our system supports various label printing formats to adapt...

Request pickup

Steps to Request a Pickup Important Data Frequently Asked Questions What should I do if my packages were not picked up? If for any reason...

Create ticket

Reporting an issue with your guide generated in envia.com is important as it helps us identify and solve any inconvenience...

Measurements and weight

To make a shipment, it is important to accurately calculate the weight and dimensions of your package. This way, you can anticipate the...

Choose the right packaging

Choosing the right packaging is essential to protect your products during transportation. Here are the key aspects to ensure that...

Materials for internal and external packaging

Internal Packing Materials Make sure to adequately protect your products using the correct materials for each type of item. Example Material Use...

Filling empty spaces

Fill empty spaces inside the box with protective materials such as bubble wrap, foam peanuts, or crumpled cardboard to...

Packaging sealing

To ensure that your products arrive in perfect condition, follow these simple visual steps to close and seal your packages...

Placement of printed labels

To ensure quick and error-free shipping service, it is essential to place a label or sheet with the following information on...

Labels for fragile goods

When sending fragile items, it is important to clearly label packages to ensure they are handled with the necessary care. Here are the...

Packaging methods

To ensure that your shipments arrive in perfect condition, follow these general guidelines for the two most popular packing methods...

Palletizing

Palletization is a key technique in logistics to ensure the efficient shipping of goods, facilitating their handling and protection during...

Shipping Policies: Prohibited and Restricted Items

Prohibited items are those subject to legal restrictions or limitations imposed by the company. Therefore, they cannot...

Custom keys

Custom keys or accesses allow you to establish guides with pre-negotiated prices with carriers through our platform. By entering your keys,...

Multiple Piece Shipment (MPS)

Multiple Pieces Shipping (MPS) is a logistics method that facilitates shipping multiple items from a single point of...

Insured shipping

At envia.com, we strive to provide you with the best user experience. That's why we offer two insurance options to protect your shipments: Insurance...

Cash on Delivery (COD)

En envia.com ofrecemos un servicio de Pago Contra Entrega (COD), una solución que permite a nuestros clientes cobrar un monto específico al...

Send and pick up packages from branches

A shipment occurs when a delivery is made or a package is sent. This process may involve preparing the package,...

Shipment types

Envelopes / Boxes / Packages Regardless of the form of your shipment, we are ready to handle it, from small envelopes to boxes...

Volumetric weight

Volumetric weight, also known as dimensional weight, is a measure used by shipping companies to determine how much space it will occupy...

Additional Services

At envia.com, the additional service is an extra feature you can add to your standard shipment to meet specific requirements or...

Customize tracking page

The custom tracking page on envia.com primarily allows you to personalize the tracking of your shipments, providing...

Personalized emails

With our tool, you can improve communication with your customers and provide them with relevant information about their shipments through custom emails...

Activate SMS for customers

You can maintain effective communication with your customers and provide them with important information about their shipments through text messages. Enable...

Label tracking

Tracking your shipments on envia.com is easy and allows you to keep control over your packages at all times...

Shipment statuses

Tracking your shipments is essential to keep you informed about the progress of your packages and ensure they arrive at their destination...

Store settings

Correctly configuring Ecommerce Pro will allow you to manage your shipping and inventory management operations more efficiently, which can...

Origin locations and packages

Setting up the origin location and packages in Ecommerce Pro is key to ensuring efficient management of your shipments. By establishing...

Automatic Package

The Smart Package is a shipping option that allows you to optimize your shipping costs by sending products in a grouped manner...

Automated shipping rules

In Ecommerce Pro, you can set up shipping rules so that your orders are automatically calculated according to price, product type...

Live checkout rates (checkout)

One of the benefits of integrating with envia.com is the ability to use the automatic quote tool. This feature provides cost estimates...

Rate Rules

Determine the shipping price you want to display in your online store at checkout, choosing between free shipping, shipping rates...

Backup Rates

Backup Rates are fixed prices displayed at checkout as an alternative when carriers cannot generate a quote due...

Products

Make sure that the dimensions, weight, and details of your products are properly configured. This ensures...

Advanced Settings

Optimize your store management with advanced options that fit your needs and preferences. Customize your experience to achieve...

Shopify

Integrate your Shopify store with envia.com to automate shipping and delivery of products. This tool allows you to quote and choose from various...

Tiendanube

Optimize your operations by integrating your Tiendanube with envia.com. This tool allows you to automate several key processes related to shipping and...

Woocommerce

WooCommerce is a plugin for WordPress that allows you to incorporate e-commerce functionality into your website. It offers features such as management...

Wix

Integrate Wix with envia.com to enhance your customers' shopping experience. This tool allows you to efficiently manage orders...

Jumpseller

Steps to integrate your store Done! Your Jumpseller store is now integrated with envia.com.

Bigcommerce

Done! Your Bigcommerce store is now integrated with envia.com.

Yampi

Done! Your Yampi store is now integrated with envia.com.

Bling

Done! Your Bling store is now integrated with envia.com.

Ecwid

Done! Your Ecwid store is now integrated with envia.com.

Prestashop

Steps to integrate your Prestashop store

Mercado Libre

Steps to integrate my Mercado Libre store

Amazon

Steps to integrate my Amazon store

Salesforce

Steps to integrate Salesforce Configure your store correctly to...

Walmart

Steps to integrate Walmart Marketplace USA

SHEIN

Before starting the integration, make sure your SHEIN account is active.

Vtex

Steps to integrate my Vtex store

Zoho Inventory

Steps to integrate my Zoho store

Magento2

Steps to integrate your Magento store

Etsy

Steps to integrate Etsy store

eBay

Steps to integrate my eBay store

Integrate

Integrating your online store with Ecommerce Pro is an important step to simplify the management of your business. Here we show you...

Filter functionality

In Ecommerce Pro, the View Orders section offers a variety of filters that allow you to easily search for and locate specific orders.

Split package

With Ecommerce Pro, you have the option to split your package into multiple shipments according to your needs. This strategy is particularly useful for...

Picking list & Packing slip

The picking list is a document that details the products that need to be picked from the warehouse for a specific order. This...

Retry of synchronization of shipment

When generating labels for your orders in the Ecommerce Pro > View Orders section, you may encounter issues when updating...

Invoices

To invoice correctly in our payment gateway, it is important that you properly configure the integrations with the invoicing platforms. All you have to do is...

Make a payment

To enjoy all the benefits and services that envia.com has to offer, it's essential to keep your account topped up. By...

Request credit

The credit is the obtaining of a loan in “balance sends” for the financing of your shipments. Envia.com puts at your disposal a monetary amount...

Request Refund

A refund refers to the return of money that you are entitled to if the product you send is lost, stolen, or...

Billing

What are invoices? Invoices are documents that detail the products or services that have been sold, along with their prices...

Chargebacks

What are chargebacks? Chargebacks are adjustments made when the payment for a product sent through...

COD Cash Withdrawal

If you have received cash on delivery payments and want to transfer that money to your bank account, follow these simple steps to...

COD Automatic Billing

To streamline the invoicing process for the commissions of your cash on delivery shipments, we provide a monthly summary of...

What is Envia Fulfillment?

Envia Fulfillment is one of the many e-commerce solutions we offer, taking care of all your logistics so you can focus on...

Create an account

Envia Fulfillment is a comprehensive logistics service designed to simplify the management of your business. We take care of storing your products,...

Integrate envia.com

Integrate your envia.com account with Envia Fulfillment to streamline the creation of your shipments. This integration will allow us to generate your guides...

Updates

At envia.com, we are continuously improving to provide you with the best service. Here, you will find all the updates and new features we've launched to improve...