Shipments / My Shipments
Everything you can do in the section "My Shipments".
Manage documents, report issues, handle returns, and much more—all without leaving the same screen.
Access it from the left-hand side menu: My Shipments
Review your transaction summary
At the top, you'll see cards showing the overall status of your shipments. Each card is a quick filter; click on any one to view only those shipments.
- Created. Total number of guides generated during the period.
- In transit. Packages on their way to their destination.
- In transit. Packages that are currently being delivered.
- Delivered. Percentage of deliveries completed vs. total shipments (e.g., 1 out of 4 = 25%)
- Incidents. Problematic shipments that require attention (delays, incorrect address, etc.)
- Returned to Sender. Packages returned to your address
Filter and search your shipments
Below the metrics summary, you have a search bar and advanced filters to quickly find any shipment.
- Tracking / Order Number. Search by tracking number or order number
- Recipient's full name
- Carriers
- Status / Last Location. Filter by shipment status or last recorded location
- Date range (default: last month)
Explore the shipping chart
The main table displays all relevant information for each shipment:
- Parcel and tracking number (click for details).
- Current status of the shipment (e.g. shipped, delivered, cancelled).
- Origin and destination.
- Internal notes (you can add information for your team).
- Package dimensions and weight.
- Additional services.
- Date of creation.
- Quick actions.
- Etc.
You can also mark any shipment as a favorite ⭐ideal for tracking important orders.
Customize your columns
Use the columns icon to show or hide the columns you need, reorder them by dragging them, and save your settings for future sessions.
View shipment details
Click on the guide number to open a view with all the information. This way you can follow up more precisely.
- Step-by-step history (real-time traceability).
- Shipment data and related order.
- Status sharing buttons by WhatsApp, SMS and e-mail.
- Space for internal notes.
Available items per shipment
Some shipments display the button Forward directly in the row, as a shortcut to create a new guide with the same data without opening the menu. For all other actions, click the three points ( ⋮ ) next to the shipment:
| Action | When it appears |
|---|---|
| See guide | When the guide was generated |
| Download guide | When the guide was generated |
| Download manifesto | Document listing the shipments in a pickup (by carrier) |
| Download commercial invoice | International shipments only |
| Proof of Delivery (POD) | When the shipment was delivered and the carrier has the POD available |
| Track shipment | Open the public tracking page |
| Copy tracking link | Copy the tracking URL to the clipboard |
| Upload photographic evidence | When a photo of the package has not yet been uploaded |
| View photographic evidence | When a photo has already been uploaded |
| Report a problem | Open the form to create a support ticket |
| View ticket | When there is already an associated ticket |
| Link to order | When the shipment is not linked to an e-commerce order |
| Return guide | Generate a label to return the package to the sender |
| Resend shipment | Create a new route with the same information to the destination |
| Request pickup | Schedule for the courier to pick up your package (Status: Generated) |
| Commercial invoice | For international shipments that require it |
| Cancel label | Only if the shipment is in a cancellable status |
| File Away | Move the shipment to the "Archived" tab |
Do you handle a lot of shipments? Use the bulk functions
At the top right of the table, you have shortcuts to apply actions on several shipments at once.
- Export CSV orders. Download all the information for control or analysis.
- Download manifests. Useful for large collections.
- Cancel several guides at the same time.
- Download guides. Ideal if you need to print massive guides.
Customize the column view
Want to see only the information you need? Use the columns icon and customize your shipping table.
- Show or hide columns such as status, origin, destination, notes, etc.
- Rearrange the columns by dragging them.
- Save the configuration for future sessions.
Manage Your Archived Shipments
The tab Archived Save the shipments you've moved from the main view to keep your main table organized. You can:
- Unarchive a link to return to the main view
- Permanently delete packages you no longer need
The tab Archived Shows the total number of archived messages. It's a great way to declutter your view without losing your history.
Shipment Statuses
| Status | It means |
|---|---|
| Generated | The tracking information has been generated, but the package has not yet been scanned by the shipping carrier |
| Collected | The package has already been picked up |
| In Transit | The package is on its way |
| Out for Delivery | The package is about to be delivered |
| Delivered | The package was delivered to the recipient |
| Delivery Attempt | The delivery service tried to make the delivery but was unable to do so |
| With an incidence of | A problem has occurred that requires attention |
| Returned to origin | The package was returned to the sender |
| Canceled | The tour was canceled |
A shipment can only be canceled if it is in the Generated or due to certain processing errors. If the package has already been picked up, you should contact the shipping company directly or create a support ticket.
FAQ
Why don't I see the option to cancel a shipment? Cancellation is only available for shipments with a status of "Generated" or "Error." If the carrier has already scanned the package, it cannot be canceled through the platform.
What happens to a archived shipment? It moves to the "Archived" tab and disappears from the main view. You can unarchive it at any time or permanently delete it from that tab.
Can I download all my shipments to Excel? Yes. Select the shipments and use Export CSV from the bulk actions bar. For complete monthly reports, go to My Shipments > Reports.
What is the manifesto? This is a document that lists all the packages you hand over to the shipping company during a single pickup. Some shipping companies require it when you drop off your packages.
Can I customize which columns appear in the table? Yes. Use the columns icon in the upper-right corner of the table to enable, disable, and reorder columns. Your settings will be saved for future sessions.
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