Mercado Libre

Connect

Steps to integrate my Mercado Libre store

1. Visit envia.com and go to Ecommerce Pro > Connect Store
2. Click Integrate my ecommerce and select Mercado Libre.
3. Enter your Mercado Libre store name and the country it belongs to, then click continue.
4. Accept the permissions our app needs. Check the box and click Continue.
5. Authorize our Envia Shipping app to connect with your Mercado Libre store by clicking the Authorize this application button.
6. Once the connection is authorized, you will be redirected to Envia.com. If that does not happen, click the link that appears on your screen.
7. Verify the email registered in Envia.com and click Continue.

That’s it! Your Mercado Libre store is now integrated with Envia.com.

Set up your store in Envia.com

You make these settings from your Envia.com dashboard. They are required for the integration to work correctly.

Origin address and packages

Set where your shipments leave from and which packaging you use. This is required to schedule pickups and get quotes

Learn more

Products

Set the weight and size of each product. The system then calculates rates correctly and picks the right package

Learn more

Automatic package

The system picks the best packaging for each order so you do not have to do it by hand

Learn more

Automatic shipping rules

Set shipping rules that automatically calculate shipping costs for your orders

Learn more

For more details, see our Help Center articles on setting up your store.

Mercado Envíos (ME1)

What is ME1?

Mercado Envíos 1 (ME1) is a mode where you manage delivery of your products, but you do not need to calculate the shipping cost or coordinate it by messages with the buyer. When it is enabled, the shipping cost and delivery time are calculated automatically and shown directly on the listing when the buyer enters their postal code on the platform.

Benefits

• You use your own logistics and choose the best way to ship your products.
• You save time, because the platform calculates the shipping cost automatically.
• It increases buyer trust and the chance of a sale, because the shipping cost and delivery time are shown directly on the listing.

Countries and carriers where ME1 is available

ME1 is enabled in the following countries with their assigned carrier:

Country	Carrier
🇲🇽 Mexico	Paquetexpress
🇦🇷 Argentina	Urbano
🇨🇱 Chile	Starken
🇨🇴 Colombia	Coordinadora
🇧🇷 Brazil	Loggi

Available shipping options

When you list your products on Mercado Libre, you can choose one of the following shipping modes. Each one fits different product types and logistics needs.

1. Custom

Set up shipping according to your product’s characteristics. You can add multiple shipping methods and define specific costs and delivery times.

• Full adaptation to each product’s characteristics.
• Flexibility to define costs and delivery times.
• Option to offer different shipping methods to your buyers.

2. Not specified

Coordinate shipping details directly with your buyer. Ideal for very specific products or situations where you prefer to manage shipping yourself.

• Full control over the shipping process.
• Flexibility to customize shipping according to the buyer’s specific needs.
• Direct communication to resolve any detail quickly.

3. Free shipping

Increase your sales by offering free shipping. You can set this option easily for several products and cover the shipping cost by adjusting each product’s price.

• Increases attraction and sales conversion.
• Improves the buyer experience by offering extra value.
• Easy, fast setup for several products.

4. ME1

Ideal for large, heavy products that need special handling. The system calculates costs and delivery times automatically and shows all the information to the buyer.

Remember to register the product dimensions and weight correctly.

• Full transparency on costs and delivery times.
• Automatic calculation that saves time and avoids errors.
• Perfect for products that need special handling.

Note

⚠️ Prerequisite to enable ME1. You must have the ME2 mode active in your Mercado Libre account before you can enable ME1. Both modes must be active at the same time, but ME2 will always be your preferred shipping mode.

ME1 activation process

Activating ME1 requires collaboration with the seller’s Sales Advisor or Key Account Manager (KAM). Follow these steps to activate ME1:

1. Integrate Mercado Libre through Ecommerce Pro. (See the integration steps).

2. Turn on Automatic quote at store checkout and enable estimated delivery dates.

   

   

3. Click the +Add carriers button.

   

4. Choose the carrier that corresponds to your country.

   

5. Download the contingency table. This table defines ME1 shipping costs and the geographic regions where you plan to ship.

   

   

6. Once the table is complete, request ME1 activation from your Mercado Libre sales advisor or Envia.com Ecommerce Expert.

7. The Envia.com team will send the activation request to the Mercado Libre team. This process can take about 7 business daysfrom the request date.

8. After that time, check the status of your request to confirm that ME1 is active.

Product setup for ME1

Once ME1 is active and approved by Mercado Libre, the last step is to enable the products that will use this mode so the cost displays correctly at checkout.

1. Go to Ecommerce Pro > Products.

   

2. Click the product you want to enable as ME1.

   

3. A panel will open on the right side of your screen. Enable the ME1 option in the logistics section.

   

   Note

   When your buyers want to purchase products enabled as ME1, the shipping cost is quoted in real time according to their destination address and shown directly on Mercado Libre.

Additional information

• The service is available exclusively for Mexico, Argentina, Chile, Colombia, and Brazil.
• The table includes weight ranges from 0 to 100 kg.
• The prices shown correspond to your current plan.
• The information includes estimated delivery days based on distance.

Mercado Libre Flex

Mercado Libre Flex is a service that lets you deliver local orders the same day or the next day, with your own fleet or a compatible carrier. The buyer sees it as arrives today or arrives tomorrow on the listing.

In Envia you do not turn Flex on from scratch. It must first be enabled in your Mercado Libre account. Then, from that store’s settings, you choose the carrier you want to dispatch those orders with and request activation. An Envia advisor reviews the request. When it is approved, Flex orders are dispatched with the carrier you set.

Note

This option only appears on Mercado Libre stores. Flex already has to be active on Mercado Libre; if it is not, Envia will not let you send the request.

Request activation

1. Go to Ecommerce Pro > Set up your store.

2. Choose your Mercado Libre store.

3. Find the Mercado Libre Flex section and turn on the service.

4. Wait for Envia to confirm that Flex is enabled on Mercado Libre.

   

5. Choose the carrier you want to work with.

   

6. Click Request Activation.

   

   When you send the request, the status changes to Under review until an advisor approves or rejects it.

   

   Note

   You still cannot turn the service off from this screen. If it is active or under review, the switch stays on.

Activation statuses

Status	What it means	What you can do
Under review	An Envia advisor is reviewing your request	Wait. Flex orders are not yet dispatched with that carrier
Active	The carrier is already set up	Flex orders from that store are dispatched with the chosen carrier
Rejected	The request was not approved	Read the reason and request it again, with the same carrier or another
Inactive	The service is not in use	You can request activation again
Canceled	The activation was canceled	You can request activation again

If you are rejected, you see the reason on the same screen. You can open the flow again and send another request.

Frequently asked questions

Can I offer free shipping on products enabled with ME1?

Yes. If you want shipping to show at no cost to the buyer, you can set it up as follows:

1. When you download the contingency table, set the value 0 in the shipping cost column for the corresponding rates.

2. In the Automatic quote section of your store checkout, set a rate rule with a 100% discount on the shipping cost.