Envíos / Shopping experience

Activate SMS for customers

You can maintain effective communication with your customers and provide them with important information about their shipments through text messages.

Enable text messages (SMS – Whatsapp)

  1. Access envia.com and go to Buyer experience > SMS Messages
  2. Activate notification channels
    • WhatsApp notifies when labels are created, sent, information and delivered.
    • SMS notifies when a tag is created.
  3. Templates for WhatsApp are ready to use. Shipping information is automatically inserted into variables based on order specifications.

WhatsApp

Additional charge:

  • Mexico: $1 MXN
  • Colombia: $50 COP

SMS

Additional charge:

  • Mexico: $1.5 MXN
  • Colombia: $350 COP

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