Create an account

Envia.com is the platform for getting quotes and scheduling local, domestic, and international shipments with multiple carriers—all from one place. When you create...

Verify account

Verifying your account is an essential step to activate all the platform's features and ensure a secure experience.....

Add addresses and packages

Saving your addresses and packages allows you to get quotes and generate shipping labels faster, without having to enter the same information every time....

Envia.com sandbox environment

Envia.com's test environment is a safe space where you can experiment with all the features of the platform without affecting...

Multicompanies on Envia.com

The multi-company functionality allows you to manage multiple companies from a single Envia.com account, without the need for multiple logins...

2FA: Two-factor authentication

What is 2FA? Two-factor authentication (2FA) is an additional layer of security...

Adding users

Adding users to your Envia.com account allows you to delegate tasks, collaborate as a team, and control who has access to which features....

Add customers

The Customers section allows you to save and organize the information of the people or companies to whom you frequently send shipments. By having...

Assign new owner to the account

If you need to change the main responsible for your account, you can do it yourself from the user panel. This action allows you to assign...

Change the email address

If you need to update the email address associated with your account, you can do so directly from your profile. The process includes a...

Change phone number

If you need to update the phone number associated with your account, you can do so directly from your profile in just a few steps. The new...

Forgot Password

If you've forgotten your password and need to regain access to your account, you can reset it from the sign-in screen at...

Shipping Quote

Would you like to compare prices from different shipping carriers before creating your shipping label? The envia.com rate calculator lets you check rates from multiple providers...

Create a shipment

Creating a shipping guide on envia.com is quick and easy. In just a few steps, you can compare shipping carriers, choose the one that best suits your needs, and...

Cancel label

If you created a tour and no longer plan to use it, you can cancel it directly from your account. The amount will be automatically refunded...

Generate a consolidated freight shipment (LTL)

Consolidated freight shipments, also known as LTL (Less Than Truckload), allow you to transport goods without the need to fill a unit...

Excel shipments

Do you have 10, 50, or hundreds of shipments to send? Entering them one by one takes too much time. With Excel import, you can...

Types of shipments

At Envia.com, you can ship anything from an envelope of documents to a pallet of industrial goods. Choosing the right shipping method is important: it affects...

Volumetric weight

Volumetric weight, also known as dimensional weight, is a measurement used by shipping companies to determine how much space your package takes up...

Guide for international shipments

Sending a package abroad may seem complicated, but with Envia.com it is a simple and secure process. From your account you can activate...

Activate international shipments

Before you can ship abroad with Envia.com, you need to activate the International Shipping option in your profile. This will...

Generate international waybill

With your account already enabled for international shipments, the next step is to generate your first waybill. From the Envia.com platform you can...

Product declaration

When you ship internationally, customs needs to know exactly what your package contains. This information determines the taxes, duties and whether or not...

Customs, taxes and duties

When you send a package to another country, you not only pay for the transport: the customs of the destination country may charge taxes, duties...

Commercial invoice for international shipments

The commercial invoice is a mandatory document for all international shipments and is used by customs to: If the commercial invoice is not...

Important recommendations for your international shipments

Making an international shipment is not only about generating the waybill and delivering the package. There are certain key points that, if you...

Upload documents in international shipments

When shipping internationally, some carriers may require additional documents beyond the commercial invoice to comply with customs regulations of the country of destination.

Set up shipping carriers and services

In this section, you can manage which shipping carriers and services are active in your account. Enabling only the options you use helps you...

Customized delivery key

Custom keys allow you to take advantage of the rates you've negotiated directly with a shipping carrier when creating shipments through Envia.com. When you set them up,...

Payment of duties

When you ship internationally, packages may be subject to customs duties and taxes when they cross the border. This setting...

Guide Print Format

Each shipping carrier lets you choose the format in which your shipping label is generated. Setting this up correctly prevents problems when printing labels...

Everything you can do in the section "My Shipments".

Manage documents, report issues, process returns, and much more without leaving the same screen. Access it from the left-hand side menu: My Shipments...

Create ticket

Did you have a problem with one of your shipments? You can file a report (also called a ticket) so that our team can help you to...

View Proof of Delivery (POD) for your shipments

The Proof of Delivery (POD) allows you to confirm that a package was delivered successfully without having to contact support or...

Collect-on-delivery section

The Collect on Delivery section allows you to keep a detailed control of the payments your customers make when they receive their orders.....

Overweights in shipments

The Overweights section allows you to view and manage the additional charges resulting from weight differences in your shipments. With this...

Declaration of Electronic Content (DC-e)

The Brazilian government established the mandatory use of the Declaração de Conteúdo Eletrônica (DC-e) throughout the national territory. This document replaces...

Multiple Piece Shipment (MPS)

Multiple Pieces Shipping (MPS) is a logistics method that facilitates shipping multiple items from a single point of...

Envia Insurance

Envia Seguro is a service that you can activate when you generate your waybill. It helps you recover part or all of your...

Cash on Delivery (COD)

At Envia.com you can offer your customers the option of Cash on Delivery (COD). This means that your buyers will pay in cash...

Send and pick up packages from branches

A shipment occurs when a delivery is made or a package is sent. This process may involve preparing the package,...

Shipment reports and account statements

Envia.com reports are downloadable files in Excel format that contain all the relevant information about your logistic or financial operations...

Packaging Guide

Packaging is the process of wrapping and securing your products for shipment. Proper packaging ensures your items arrive...

Measurements and weight

To make a shipment, it is important to accurately calculate the weight and dimensions of your package. This way, you can anticipate the...

Choose the right packaging

Choosing the right packaging is essential to protect your products during transportation. Here are the key aspects to ensure that...

Materials for internal and external packaging

Internal Packing Materials Make sure to adequately protect your products using the correct materials for each type of item. Example Material Use...

Filling empty spaces

Fill empty spaces inside the box with protective materials such as bubble wrap, foam peanuts, or crumpled cardboard to...

Packaging sealing

To ensure that your products arrive in perfect condition, follow these simple visual steps to close and seal your packages...

Placement of printed labels

To ensure quick and error-free shipping service, it is essential to place a label or sheet with the following information on...

Labels for fragile goods

When sending fragile items, it is important to clearly label packages to ensure they are handled with the necessary care. Here are the...

Packaging methods

To ensure that your shipments arrive in perfect condition, follow these general guidelines for the two most popular packing methods...

Palletizing

Palletization is a key technique in logistics to ensure the efficient shipping of goods, facilitating their handling and protection during...

Shipping Policies: Prohibited and Restricted Items

Prohibited items are those subject to legal restrictions or limitations imposed by the company. Therefore, they cannot...

Additional charges Mexico

When shipping within Mexico, it is important to consider that some parcel carriers apply additional charges depending on the characteristics of the package or...

Additional charges USA

When shipping to the United States, it is important to consider that some couriers apply additional U.S. charges depending on the characteristics of the package,...

High Value Protection (UPS)

High Value Protection is an additional coverage available exclusively for UPS shipments. This service increases the limit of...

Request pickup

Requesting a pickup makes it easy to send your packages without leaving your home or office. From the envia.com platform you can schedule...

Reschedule failed collection

If a collection did not take place, you can now reschedule it directly from the platform without the need to contact support or...

Alerting a pickup

If you have already rescheduled a failed collection on the platform, it is important that you also manually alert the support team. This step...

Shipping Notifications via Email, SMS, and WhatsApp

When a package changes status, your customers want to know. And when there's a problem with an order, you want to know, too...

Confirmation by WhatsApp for payment on delivery (COD)

When you sell on a cash-on-delivery basis, the biggest risk is that the customer will refuse the package upon delivery. That...

Customize tracking page

When your customer wants to know where their package is, the tracking experience is part of your brand. Instead of sending them...

Custom emails for your shipments

Every time a shipment's status changes, your customer can receive an automated email letting them know what's going on...

Label tracking

Envia.com is a logistics platform that connects online stores with various shipping carriers. If you bought something from a store that uses...

Store settings

Correctly configuring Ecommerce Pro will allow you to manage your shipping and inventory management operations more efficiently, which can...

Origin locations and packages

Properly setting up your origin location and package details is essential to ensure the accurate calculation of rates and...

Automatic Package

The Automatic Packaging Tool is a feature that automatically assigns the right packaging to your orders. It analyzes the dimensions and weight of...

Automated shipping rules

In Ecommerce Pro, you can set up shipping rules that automatically calculate the shipping costs for your orders. These rules...

Automatic label generation

Automatic label generation is a feature that creates shipping labels automatically in Ecommerce Pro when you receive a new order....

Live checkout rates (checkout)

Integrating your store with envia.com gives you access to the automatic rate calculator (checkout), a tool that displays real-time shipping costs...

Rate Rules

Determine the shipping price you want to display in your online store at checkout, choosing between free shipping, shipping rates...

Customized shipping zones at checkout

Your store's automatic checkout displays shipping options in real time when your shopper is about to checkout.....

Backup Rates

Backup Rates are fixed prices displayed at checkout as an alternative when carriers cannot generate a quote due...

Accept payments at your EcartPay store

Selling online is about much more than just shipping packages. You also need a secure and easy way to accept payments. EcartPay is the solution for...

Products

The correct configuration of your products is key for your shipments to be accurate, fast and smooth. From synchronization with...

Product table in Ecommerce Pro

The product table in Ecommerce Pro is your main panel to manage your catalog information. Knowing each column and...

Synchronize products

Synchronizing your products from your ecommerce store to Ecommerce Pro saves you time and avoids manual upload errors. With...

Add products

Adding your products allows you to record the information needed to create shipments more quickly and accurately. By having your products...

Edit and update products

Keeping your product information up to date is essential to calculate accurate shipping rates and avoid delays. With the bulk editor...

Massive product elimination

Delete your products that you no longer want to sell to keep your catalog organized and updated. With this option you can manage your inventory...

Import products with Excel file

Bulk upload via Excel template is the fastest way to update or add multiple products in Ecommerce Pro. However,...

Classify products as stackable or roll-up products

When a customer buys several units of a product, the system usually calculates the package as if each piece occupies its volume...

Create manual order in Ecommerce Pro

If you receive orders via WhatsApp, phone, social media, or in person, you can enter them directly into Envia.com. You don't need to have a connected store....

Sync your Ecommerce Pro orders

When you have an online store connected to Envia.com, your orders are automatically synced. However, there are times when an order...

Order Details View in E-commerce

You can now open any e-commerce order in a full-screen detail view. This gives you more space to work with, and you can share...

Create shipping label from Ecommerce Pro

Generating a shipping label from Ecommerce Pro is a simple process that will allow you to manage your shipments quickly and efficiently...

Configure packing slip printing

From Ecommerce Pro you can decide how packing slips are printed and downloaded when generating your guides. These options help you to...

Manage orders from Ecommerce Pro

The View orders section is your space to visualize, organize and prepare the orders generated in your online store. Here...

Split order into multiple packages

When you receive an order with several products, usually everything is shipped together in one box. But there are situations where...

Configure duties and taxes in your checkout

Import duties and taxes are charges that destination countries apply to international packages. Now you can decide who...

Link shipment to order

Linking allows you to link an already generated shipment to an order in your Ecommerce Pro store. This feature is useful when...

Picking list & Packing slip

The picking list is a document that details the products that need to be picked from the warehouse for a specific order. This...

Retry of synchronization of shipment

When generating labels for your orders in the Ecommerce Pro > View Orders section, you may encounter issues when updating...

Shopify

Open Graph Envia.com

Tiendanube

Connect your Tiendanube store with Envia.com to automate your shipments, quote rates in real time and access multiple parcels. This integration...

Woocommerce

WooCommerce is a plugin for WordPress that allows you to incorporate e-commerce functionality into your website. It offers features such as management...

Wix

With the Wix and Envia.com integration, you can get real-time shipping quotes right from your store's checkout page, generate shipping labels...

Jumpseller

Connect your Jumpseller store to Envia.com Done! Now your Jumpseller store is integrated with Envia.com. Configure your store on Envia.com These configurations...

Bigcommerce

Connect your Bigcommerce store with Envia.com Done! Now your Bigcommerce store is integrated with envia.com Configure your store on Envia.com These settings...

Yampi

Steps to integrate your Yampi store Ready! Now your Yampi store is integrated with Envia.com. Configure your store on Envia.com These settings...

Tray

Easily integrate your Tray store with Envia.com to automate your shipments, calculate real-time rates, and generate automatic labels. This guide...

Bling

Steps to integrate Bling Ready! Your Bling store is now integrated with envia.com. Configure your store on Envia.com These configurations are made...

Ecwid

Steps to integrate your Ecwid store Ready! Now your Ecwid store is integrated with envia.com Configure your store on Envia.com These settings...

Prestashop

Steps to integrate your Prestashop store

Mercado Libre

Steps to integrate my Mercado Libre store Ready! Your Mercado Libre store is now integrated with envia.com. Configure your store on Envia.com...

Miravia

Connect your Miravia store with Envia.com Done! Now your Miravia store is integrated with envia.com ℹ️ Make sure you select “Delivered by Seller...

CDiscount

Integrating your CDiscount store (via Octopia) with Envia.com allows you to automate the management of your shipments and centralize operations from a single...

Amazon

Steps to integrate my Amazon store Ready! Your Amazon store is now integrated with envia.com. Configure your store on Envia.com These settings...

Salesforce

Steps to integrate Salesforce Ready! Your Salesforce store is now integrated with envia.com. Configure your store on Envia.com These configurations will be...

Temu

By connecting your Temu store with Envia.com you will be able to manage all your shipments from one place. Prerequisites Before you get started, make sure you...

Walmart

Steps to integrate Walmart Marketplace USA Ready! Your Walmart Marketplace USA is now integrated with envia.com. Set up your store on Envia.com You are...

SHEIN

Before starting the integration, make sure your SHEIN account is active.

Olist

Connect your Olist store to Envia.com to sync orders and manage your shipments automatically. ⚠️ The integration requires you to generate...

Vtex

Steps to integrate my Vtex store Ready! Your Vtex store is now integrated with envia.com Configure your store on Envia.com These settings...

Squarespace

Steps to integrate your store Done! Your Squarespace store is now integrated with Envia.com. Configure your store on Envia.com These settings will be...

Zoho Inventory

Steps to integrate my Zoho store Ready! Your Zoho store is now integrated with envia.com. Configure your store on Envia.com These settings...

Magento2

Connect your Magento 2 store with Envia.com to automate your shipments, manage multiple parcels and configure your delivery methods from a single...

eBay

Steps to integrate my eBay store Ready! Your eBay store is now integrated with envia.com. Configure your store on Envia.com These configurations...

Tiktok

This article will guide you step by step to integrate your TikTok Shop Spain store with Envia.com and make it ready to operate...

Odoo

Easily integrate your Odoo store with Envia.com to automate shipping management and generate waybills from a single platform. This guide...

Update store permissions

Permissions are authorizations that allow a secure connection between Envia.com and your ecommerce. Keeping these permissions up to date guarantees the correct functioning...

Advanced Settings

Ecommerce Pro's advanced settings are tools designed to automate and optimize the management of your shipments. These options allow you to...

Configure custom fields in Shopify

Improve address capture in your Shopify store linked with Envia.com's Ecommerce Pro. This configuration allows your customers to enter...

Link a product to a shipping package

When you manage multiple products, it is important that each one is linked to the correct package so that your shipments are priced and processed...

Create return guides for prepared orders in Shopify

Do you have products that your customers want to return and you want to do it without complications? Now you can manage returns quickly and synchronized from...

API Token

The token allows you to use the Envia.com API from your account. It is mainly used to identify the quotes and generate guides...

Envia.com API

Envia's API allows developers to integrate shipping functionality directly into their platforms, online stores or internal systems.....

Why does the message "Store already installed" appear?

If when you try to integrate your ecommerce store in Envia.com you see the message Store already installed, it means that this store has already been linked...

Request credit

Credit refers to obtaining a loan through “Envia Balance” to finance your shipments. Envia.com offers you...

Automatic payments

The automatic payment helps you keep your operations uninterrupted, avoiding the need to make manual payments. Depending on the type of...

Envia Fee Billing System

Envia.com has implemented a billing system exclusive to Brazilian companies, which is based on the Envia fee. This system allows you to pay...

Make a payment

To enjoy all the benefits and services that envia.com has to offer, it's essential that you keep your account topped up. With...

Request Refund

A refund refers to the return of money that you are entitled to if the product you send is lost, stolen, or...

Billing

What are invoices? Invoices are official documents that record the details of a transaction: products or services purchased, quantities, prices...

Statement of Account

The Envia.com account statement is where you can review all the financial movements related to your shipments. Here you will find details such as...

Chargebacks

What are chargebacks? Chargebacks are adjustments made when the payment for a product sent through...

COD Cash Withdrawal

If you have received cash on delivery payments and want to transfer that money to your bank account, follow these simple steps to...

COD Automatic Billing

To streamline the invoicing process for the commissions of your cash on delivery shipments, we provide a monthly summary of...

What is the Envia Partners Program?

The Envia Partners Program is a unique opportunity to generate income by recommending our services. If you have an agency, business or community...

Partners Registration

The Partners Program allows you to generate additional income by recommending our logistics services to other businesses. By registering, you will be able to access commissions...

Register customers on Envia Partners

With Envia Partners, you can register customers and get exclusive benefits while contributing to the digitization of the logistics industry. Methods to register...

Request payment of commissions

Requesting the payment of your commissions is a quick and easy process within the Partners portal. This functionality allows you to carry...