Payments and Billing / Credit
Request credit
Credit refers to obtaining a loan through “Envia Balance” to finance your shipments. Envia.com provides you with a monetary amount based on your needs, making it easier for you to manage your payments according to the terms provided.
The approved amount, term, and due date will be sent to the email address on file in your account. The terms of the loan are subject to review and change.
How does it work?
The application is handled entirely through the platform. You can upload your documents, check the status of your application, and resubmit documents directly from your account, without having to send them via email.
Steps to apply for credit
Log in to your Envia.com account.
2. Go to Settings > My company
3. In the Credit section, click on Activate.
4. The system will automatically check whether your company is eligible. Please wait for the results to load.
5. If you are eligible, the application form will open, and you will need to upload the required documents based on your status (individual or business) and your country.
6. Required fields are marked with an asterisk (*). The submit button will remain disabled until all fields are completed.
7. When you submit the form, a credit note will be automatically generated on the platform. You can track its status in the credit section.
Evaluation and Approval Process
Once you've submitted your application, follow this review process:
1. Commercial Review. The Envia team will review your information and documentation. Your application may be subject to changes in:
- Amount of credit requested
- Payment due date
- Cutoff date
2. Legal Validation. If the team approves the request, it is forwarded to the Legal department for validation of the uploaded documents. If any corrections are needed, you can resubmit the documents directly from your ticket details on the platform, without having to open a new case.
3. Promissory Note (Mexico only). Once the Legal Department approves the documentation, a promissory note will be automatically generated, which must be completed and physically mailed to Envia's offices.
4. Signing of the contract. After receiving and validating the promissory note (or immediately after legal validation for countries other than Mexico), the Loan Agreement will be sent to the email address provided for electronic signature via DocuSign.
5. Activation. Once the contract has been signed by all parties, the credit will be activated in your account and available for use.
Application Status
From Settings > My Company > Credit You can check the status at any time:
- No active application — you'll see the button to start the process
- Under review — your request is being reviewed by the Sales or Legal teams
- Required documents — the ticket will allow you to submit documents directly through the platform
- Approved — the credit has been activated in your account
Minimum requirements by country
You must meet one of the minimum requirements established for your country, whether in terms of monthly income or a specific shipment volume.
| Country | Monthly Income | Monthly shipment volume |
|---|---|---|
| Argentina | $1,000,000.00 ARS | 500 shipments |
| Brazil | R$5,000.00 BRL | 150 shipments |
| Canada | $3,200.00 CAD | 150 shipments |
| Chile | $3,000,000.00 CLP | 500 shipments |
| Colombia | 1,430,000.00 COP | 250 shipments |
| USA | $300.00 USD | More than 100 labels |
| Spain | €2,300.00 EUR | 150 shipments |
| Guatemala | $19,000.00 GTQ | 150 shipments |
| India | ₹100,000.00 INR | 150 shipments |
| Mexico | $100,000.00 MXN | 300 guides and over 3 months of use |
| Peru | $9, 100.00 PEN | 150 shipments |
| South Africa | $40,200.00 ZAR | 150 shipments |
If you do not meet the requirements, your request will be rejected via the ticket on the platform.
Required Documentation
The platform will show you exactly which documents you need to upload based on your country and user type. Required fields are marked with *. Each file must be no larger than 5 MB.
Natural Person
| Country | Documents |
|---|---|
| Argentina | Valid ID (both sides) · Tax ID number (CUIT or CUIL) · Proof of address (issued within the last 3 months) · Email address with your name |
| Brazil | Valid ID · CPF · Proof of address (issued within the last 3 months) · Email address with your name |
| Canada | Valid ID · Tax ID · Proof of address (issued within the last 3 months) · Email address with your name |
| Chile | Identity Card (both sides) · Tax ID Number (RUT) · Proof of address (no more than 3 months old) · Mail with your name on it · Tax file |
| Colombia | National ID Card (both sides) · Tax ID Number (RUT) · Proof of address (issued within the last 3 months) · Email address with your name |
| USA | Valid ID · Tax ID number · Proof of address (no more than 3 months old) · Email address with your name |
| Mexico | Valid government-issued ID (both sides) · Tax ID number (RFC) · Proof of tax status · Proof of address · Email address with your name |
| Peru | Valid ID (both sides) · Tax ID number (RUC) · Proof of address (issued within the last 3 months) · Email address with your name |
Moral or Legal Entity
| Country | Documents |
|---|---|
| Argentina | Articles of Incorporation · Legal Representative’s ID (both sides) · Company Tax ID Number (CUIT) · Proof of address (no more than 3 months old) · Legal Representative’s email address, including name and domain |
| Brazil | Articles of Incorporation · Valid identification of the Legal Representative · CNPJ · Proof of address (no more than 3 months old) · The Legal Representative's email address, including the name and domain |
| Canada | Certificate of Incorporation · Valid identification of the Legal Representative · Business Registration Number · Proof of address (no more than 3 months old) · The Legal Representative's email address, including the name and domain |
| Chile | Updated Certificate of Incorporation · Legal Representative’s ID Card (both sides) · Power of Attorney (validity of powers) · Company Tax ID Number (RUT) · Proof of Address · Tax File · Legal Representative’s email address, including name and domain |
| Colombia | Chamber of Commerce · Legal Representative's ID Card (both sides) · Company Tax ID Number · Proof of Address · Legal Representative's Email Address |
| USA | Articles of Incorporation · Valid identification of the Legal Representative · EIN · Proof of address (no more than 3 months old) · The Legal Representative's email address, including the name and domain |
| Mexico | Articles of Incorporation with Public Registry Registration Certificate · Power of Attorney for the Legal Representative with Registration Certificate · Valid government-issued ID for the Legal Representative (both sides) · Proof of current tax status · Proof of address · The Legal Representative’s email address, including the name and domain |
| Peru | Articles of Incorporation · Power of Attorney for the Legal Representative · Legal Representative’s ID (both sides) · Tax ID Number (RUC) · Proof of address (no more than 3 months old) · Legal Representative’s email address, including name and domain |
This platform is the definitive guide: fields marked with an asterisk (*) are required, and the ticket cannot be submitted until all of them have been completed.
FAQ
If you do not meet your country’s minimum requirements, your application will be rejected. Meeting these requirements does not guarantee approval, as the decision is based on an internal review by Envia.com.
Contact a sales representative for personalized assistance and to explore possible solutions.
Yes. The authorized amount and term will be sent to the email address associated with your account. Please note that the Sales team may adjust these amounts and terms from what you requested.
From the ticket details page on the platform, you can resend the requested documents without opening a new case or sending an email.
For legal entities, a corporate email address for the legal representative that includes the company's name and domain is required. For individuals, the email address must include your name.
Yes, as long as there is no outstanding debt. You must contact a sales representative to request termination.
Yes, by contacting a sales representative, who will conduct an internal review based on your request.
Invoices will be available on the platform for download and payment. The banking details are in the credit contract.
Consult our terms and conditions if you want detailed information about credits.
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