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Updates November 2024
New Features Call Center Launch v.1 Need quick support? The Call Center offers you a fast and direct way to manage...
Create an account
Envia.com is your ideal online shipping platform, offering a variety of services for your business or online store. It provides...
Verify account
Verifying your account is an important step to fully access all the services the platform offers. By having...
Shipping Quote
The option to quote a shipment on envia.com allows you to compare prices and services from different shipping providers. This helps you...
Add addresses and packages
Proper package customization and accuracy in the address are essential for shipments. These details help protect the...
2FA: Two-factor authentication
What is 2FA? Two-Factor Authentication (2FA) is an additional security method...
Adding users
Adding users to your account on envia.com is vital for efficient and organized management of your shipments. This feature...
Change the email address
Do you need to change your email address on envia.com? We've made the process easy so you can do it in just a few steps...
Change phone number
Steps to change your phone number The new number will be verified with a code sent via SMS or WhatsApp. Enter the code...
Change or recover password
If you forgot your password and want to recover your account, or simply want to change your password, follow these steps:
Packaging Guide
Packaging is the process of wrapping and securing your products for shipment. Proper packaging ensures your items arrive...
Create a shipment
Steps to create a shipment Recommendations
Cancel label
Steps to cancel a guide 💡Important note. Within no more than 24 hours you will see the cancellation reflected in your account...
Create international shipping label
Our international shipping service is available with a variety of associated providers in each region, allowing us to guarantee a...
Excel shipments
Steps for Bulk Shipments Recommendations Excel Template Origin Information Destination Information Package Information Country ISO Codes...
Label dimensions
Steps to Change Print Format Label Printing Types Our system supports various label printing formats to adapt...
Request pickup
Steps to Request a Pickup Important Data Frequently Asked Questions What should I do if my packages were not picked up? If for any reason...
Create ticket
Reporting an issue with your guide generated in envia.com is important as it helps us identify and solve any inconvenience...
Measurements and weight
To make a shipment, it is important to accurately calculate the weight and dimensions of your package. This way, you can anticipate the...
Choose the right packaging
Choosing the right packaging is essential to protect your products during transportation. Here are the key aspects to ensure that...
Materials for internal and external packaging
Internal Packing Materials Make sure to adequately protect your products using the correct materials for each type of item. Example Material Use...
Filling empty spaces
Fill empty spaces inside the box with protective materials such as bubble wrap, foam peanuts, or crumpled cardboard to...
Packaging sealing
To ensure that your products arrive in perfect condition, follow these simple visual steps to close and seal your packages...
Placement of printed labels
To ensure quick and error-free shipping service, it is essential to place a label or sheet with the following information on...
Labels for fragile goods
When sending fragile items, it is important to clearly label packages to ensure they are handled with the necessary care. Here are the...
Packaging methods
To ensure that your shipments arrive in perfect condition, follow these general guidelines for the two most popular packing methods...
Palletizing
Palletization is a key technique in logistics to ensure the efficient shipping of goods, facilitating their handling and protection during...
Shipping Policies: Prohibited and Restricted Items
Prohibited items are those subject to legal restrictions or limitations imposed by the company. Therefore, they cannot...
Custom keys
Custom keys or accesses allow you to establish guides with pre-negotiated prices with carriers through our platform. By entering your keys,...
Multiple Piece Shipment (MPS)
Multiple Pieces Shipping (MPS) is a logistics method that facilitates shipping multiple items from a single point of...
Insured shipping
At envia.com, we strive to provide you with the best user experience. That's why we offer two insurance options to protect your shipments: Insurance...
Cash on Delivery (COD)
En envia.com ofrecemos un servicio de Pago Contra Entrega (COD), una solución que permite a nuestros clientes cobrar un monto específico al...
Send and pick up packages from branches
A shipment occurs when a delivery is made or a package is sent. This process may involve preparing the package,...
Shipment types
Envelopes / Boxes / Packages Regardless of the form of your shipment, we are ready to handle it, from small envelopes to boxes...
Volumetric weight
Volumetric weight, also known as dimensional weight, is a measure used by shipping companies to determine how much space it will occupy...
Additional Services
At envia.com, the additional service is an extra feature you can add to your standard shipment to meet specific requirements or...
Customize tracking page
The custom tracking page on envia.com primarily allows you to personalize the tracking of your shipments, providing...
Personalized emails
With our tool, you can improve communication with your customers and provide them with relevant information about their shipments through custom emails...
Activate SMS for customers
You can maintain effective communication with your customers and provide them with important information about their shipments through text messages. Enable...
Label tracking
Tracking your shipments on envia.com is easy and allows you to keep control over your packages at all times...
Shipment statuses
Tracking your shipments is essential to keep you informed about the progress of your packages and ensure they arrive at their destination...
Store settings
Correctly configuring Ecommerce Pro will allow you to manage your shipping and inventory management operations more efficiently, which can...
Origin locations and packages
Configurar correctamente tu ubicación de origen y los detalles de tus paquetes es esencial para garantizar el cálculo preciso de tarifas y...
Automatic Package
The Smart Package is a shipping option that allows you to optimize your shipping costs by sending products in a grouped manner...
Automated shipping rules
En Ecommerce Pro, puedes configurar reglas de envío que permitan calcular automáticamente los costos de envío de tus pedidos. Estas reglas se...
Live checkout rates (checkout)
Integrar tu tienda con envia.com te da acceso al cotizador automático (checkout), una herramienta que muestra costos de envío en tiempo real....
Rate Rules
Determine the shipping price you want to display in your online store at checkout, choosing between free shipping, shipping rates...
Backup Rates
Backup Rates are fixed prices displayed at checkout as an alternative when carriers cannot generate a quote due...
Products
Make sure that the dimensions, weight, and details of your products are properly configured. This ensures...
Advanced Settings
Optimize your store management with advanced options that fit your needs and preferences. Customize your experience to achieve...
Shopify
Integrate your Shopify store with envia.com to automate shipping and delivery of products. This tool allows you to quote and choose from various...
Tiendanube
Optimize your operations by integrating your Tiendanube with envia.com. This tool allows you to automate several key processes related to shipping and...
Woocommerce
WooCommerce is a plugin for WordPress that allows you to incorporate e-commerce functionality into your website. It offers features such as management...
Wix
Integrate Wix with envia.com to enhance your customers' shopping experience. This tool allows you to efficiently manage orders...
Jumpseller
Steps to integrate your store Done! Your Jumpseller store is now integrated with envia.com.
Bigcommerce
Done! Your Bigcommerce store is now integrated with envia.com.
Yampi
Done! Your Yampi store is now integrated with envia.com.
Bling
Done! Your Bling store is now integrated with envia.com.
Ecwid
Done! Your Ecwid store is now integrated with envia.com.
Prestashop
Steps to integrate your Prestashop store
Mercado Libre
Steps to integrate my Mercado Libre store
Amazon
Steps to integrate my Amazon store
Salesforce
Steps to integrate Salesforce Configure your store correctly to...
Walmart
Steps to integrate Walmart Marketplace USA
SHEIN
Before starting the integration, make sure your SHEIN account is active.
Vtex
Steps to integrate my Vtex store
Zoho Inventory
Steps to integrate my Zoho store
Magento2
Steps to integrate your Magento store
Etsy
Steps to integrate Etsy store
eBay
Steps to integrate my eBay store
Integrate
Integrating your online store with Ecommerce Pro is an important step to simplify the management of your business. Here we show you...
Filter functionality
In Ecommerce Pro, the View Orders section offers a variety of filters that allow you to easily search for and locate specific orders.
Split package
With Ecommerce Pro, you have the option to split your package into multiple shipments according to your needs. This strategy is particularly useful for...
Picking list & Packing slip
The picking list is a document that details the products that need to be picked from the warehouse for a specific order. This...
Retry of synchronization of shipment
When generating labels for your orders in the Ecommerce Pro > View Orders section, you may encounter issues when updating...
Invoices
To invoice correctly in our payment gateway, it is important that you properly configure the integrations with the invoicing platforms. All you have to do is...
Make a payment
To enjoy all the benefits and services that envia.com has to offer, it's essential to keep your account topped up. By...
Request credit
The credit is the obtaining of a loan in “balance sends” for the financing of your shipments. Envia.com puts at your disposal a monetary amount...
Request Refund
A refund refers to the return of money that you are entitled to if the product you send is lost, stolen, or...
Billing
What are invoices? Invoices are documents that detail the products or services that have been sold, along with their prices...
Chargebacks
What are chargebacks? Chargebacks are adjustments made when the payment for a product sent through...
COD Cash Withdrawal
If you have received cash on delivery payments and want to transfer that money to your bank account, follow these simple steps to...
COD Automatic Billing
To streamline the invoicing process for the commissions of your cash on delivery shipments, we provide a monthly summary of...
What is Envia Fulfillment?
Envia Fulfillment is one of the many e-commerce solutions we offer, taking care of all your logistics so you can focus on...
Create an account
Envia Fulfillment is a comprehensive logistics service designed to simplify the management of your business. We take care of storing your products,...
Integrate envia.com
Integrate your envia.com account with Envia Fulfillment to streamline the creation of your shipments. This integration will allow us to generate your guides...
Updates October, 2024
Improvements on the platform Update your contact details Need to change your email address on envia.com? We've streamlined the process...
Updates
At envia.com, we are continuously improving to provide you with the best service. Here, you will find all the updates and new features we've launched to improve...
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Our support team will always be available to answer your questions and provide you with the help you need.