First steps / Account settings
Change the email address
Table of contents
If you need to update the email address associated with your account, you can do so directly from your profile. The process includes two-step verification to ensure that only you can make the change.
Steps to change email address
Log in to your Envia.com account.
2. On the left side menu, click on Settings > My account.
3. In the section Contact Information, locate the field E-mail address.
4. Click directly in the field and enter your new email address.
5. Click the ✓ button to confirm the change.
ℹ️ From this point on, the process requires access to both email accounts: the new one and the current one.
6. You will receive a verification code on your new email. Enter it on the platform.
7. You will receive a second code on your current email address. Enter it on the platform as well.
8. Once both codes have been validated, the change will be applied automatically.
ℹ️ Why two codes? This two-step verification process ensures that only you can change your information, since it requires simultaneous access to both email accounts.
Important considerations
- If you no longer have access to your current email address, the change will need to be made manually. Please submit a support ticket to request assistance.
- If you do not receive one of the codes after several attempts, please contact us by submitting a support ticket.
ℹ️ Verification codes cannot be resent or processed manually by the support team.
FAQ
Can I change my email address if I don't have access to my current one? It is not possible to do this automatically through the platform, since the process requires access to both accounts. In that case, please submit a support ticket so the team can assist you.
How long are verification codes valid? The codes are valid for a limited time. If they expire before you enter them, you'll have to start the process over.
Can I change my email address from the mobile app? Yes, as long as the "My Account" section is available in the mobile version. The process is the same as on the web version.
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