Notifications and Shipment Tracking / Set up notifications
Custom emails for your shipments
Every time a shipment's status changes, your customer can receive an automated email letting them know what's happening with their package. With personalized emails, you can design those messages to reflect your brand, your style, and the information you choose—instead of having them appear with the shipping carrier's generic design.
Go to Shopper Experience > Personalized Emails to access this section.
How does it work?
- Automation: Emails are sent every time the package status changes.
- Flexibility: You can choose from pre-designed templates or create your own.
- Relevant information: Each email includes important shipping details.
- Full personalization: Add your logo, colors, and style for a professional touch.
Default and Custom Emails
When you log in, you'll see a list of emails. Those marked as "Default" are base templates that Envia.com has already set up for the most common scenarios. You can use them as is or create your own from scratch.
The table shows:
| Column | What does it mean? |
|---|---|
| Email subject | The subject line the recipient will see in their inbox |
| Shipment status | The event that triggers the automatic sending of the email |
| Active Email | Green = active / Gray = inactive |
| Delivery Rate | Percentage of emails that were successfully delivered to the recipient |
| Country of destination | Country to which this email applies |
| User | Who created or edited the email |
| Actions | Edit, duplicate, send a test email, deactivate, or delete |
Create a personalized email
Log in to your Envia.com account.
2. Go to Shopper Experience > Personalized Emails
3. Click on the button New Email
4. Choose from the available templates. You can preview them before selecting one. When you find the one that best suits your brand, click Use Template.
5. Set up your template before editing the design, and click Save when you're ready.
- Activate email: Toggle to enable or disable this email. A disabled email will not be sent even if the sending status matches.
- Send a copy to the sender: If you enable this option, the sender will also receive a copy of the email.
- Email Subject: The text that will appear in the recipient's inbox.
- Country of destination: The country this email applies to. If your business operates in multiple countries, you can create a separate email for each one.
- Visibility: Specify the types of shipments to which this email applies:
- For all shipments: Shipping is included regardless of the order's origin
- For platform shipments only: for shipments created manually on Envia.com
- For e-commerce shipments only: only for orders from connected stores (Shopify, WooCommerce, etc.)
- Shipping Status: The event that triggers the email (Created, Sent, Delivered, In Transit, Issue, etc.)
6. The editor lets you design the email visually.
In the left panel, you'll find the available variables, organized into three categories. Each variable is automatically replaced with the actual data from the mailing when the email is sent:
Shipping Information
- Shipment status
- Tracking number
- Tracking Page
- Additional Services
- Shipping service
Origin Information
- Name
- Company
- Street and Number
- References
- Zip Code
- City and country
- Sender's Status
Recipient information
- Name
- Company
- Street and Number
- References
- Zip Code
- City and country
- Recipient Status
ℹ️ To insert a variable into the email, click the copy icon next to the variable and paste it into a text block in the editor. It will appear between double curly braces, for example {{destino_nombre}}, and the system will automatically replace it with the actual value for each email.
In the right-hand panel, you'll find the available content blocks:
| Block | What is it used for? |
|---|---|
| Columns | Organize the content into columns |
| Button | Add buttons with links |
| Divider | Separator lines between sections |
| Heading | Titles and subtitles |
| Paragraph | Text blocks |
| Image | My own photos |
| Body | Main Mail Folder |
| Carousel | Image Gallery |
| Social | Social Media Icons |
| Menu | Navigation Bar |
| HTML | Custom HTML code for advanced users |
7. Once the design is ready, turn on the "Enable Custom Email" toggle at the top of the editor and click Save. From that point on, every time a shipment reaches the configured status, the email will be sent automatically to the recipient.
Send a test email
Before activating your email, use the button Send a test email at the top of the editor. You'll receive an email at your registered address to verify that the design and content display correctly.
💡 Always test before activating. That way, you can make sure the variables are filled in correctly and that the email displays properly on different devices.
FAQ
Why are my personalized emails not being sent? Check these points:
- The email toggle should be green (active)
- The configured shipment status must match the actual status of the package
- The destination country for the shipment must match the one specified in the email.
Can I have multiple emails for the same state? Yes. You can create an email template by destination country or by shipping type (platform vs. e-commerce) for the same state.
What is the difference between default emails and custom emails? The defaults are Envia.com's base templates that are sent if you don't have an active custom email for that status. Custom emails take priority and replace the default when they are active.
Can I edit a default email? Not directly, but you can duplicate it and edit it as your own personalized email.
Can the delivery rate be 0%? Yes, if the email is active but has not yet been sent for any mailing in that status, the rate appears in 0%.
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