Request pickup

Requesting a pickup makes it easy to send your packages without leaving your home or office. From the envia.com platform you can schedule a parcel delivery service to pick up your packages on the date you choose.

Steps to request a pickup

1. Log in to your Envia.com account
2. Go to the Pickup and select the option Schedule a Pickup.
3. Choose the waybill you wish to be collected.
4. Make sure that the source address is correct.
5. Indicates the date of collection, number of packages and total weight.
6. Click Request pickup

Important Information

• You can schedule a pickup before generating your label from the same delivery stream.
• The availability of this service depends on the parcel provider.
• Some providers allow you to select a specific schedule.
• If the supplier automatically schedules collection, If you click on the button, you will see a confirmation message on the screen.
• Do not generate multiple pickup folios for the same shipment. Request only one pickup per group of packages.

Collection Fees

ℹ️ In most countries there is no charge for requesting a pickup.

Supplier	Is there a collection fee?	Details
FedEx	Yes (U.S. only)	Charge for package
UPS	Yes (U.S. and Canada only)	Charge for collection event, not per package
Other suppliers	No	Free pickup in countries outside the U.S. and CA

FAQ

What should I do if my packages were not collected?

If for some reason the pickup does not take place, you can reschedule a new date and time on our portal. Please note that it will not automatically reschedule for the next business day, so you will need to make a pickup request.

What data is required to generate a pickup?

• Guide number
• Address
• City and State
• Phone
• References
• Number of packages

What are the data requested to alert a pickup?

• Guide number
• Failed and current pickup folio
• Address
• References
• Number of packages