Collect-on-delivery section

The Cash on Delivery allows you to keep a detailed control of the payments your customers make when they receive their orders. Here you can check the status of payments, export information, download guides and manage your income easily.

Metrics dashboard: your financial summary

At the top you will find cards showing:

• Created: cash-on-delivery shipments generated
• Picked Uppackages already picked up by the parcel service
• In Transit: packages on their way to their destination
• Out for Delivery: parcels to be delivered soon
• Delivered and paid: shipments successfully collected
• Orders with Issues: shipments that presented a problem (as rejection of payment)

ℹ️ These metrics allow you to monitor your collection operation in real time.

Search and filters

Below the panel, you can filter and search by:

• Tracking number field
• Shipment status (delivered, cancelled, in transit)
• Date of creation

ℹ️ Use the filters to quickly locate collected, pending or cancelled shipments.

Collection table: all your information organized

Each row of the table displays key information:

• Guide number (clickable for more details)
• Shipment status (delivered or cancelled)
• Amount collected
• Commission applied
• Accounts receivable (total net receivable)
• Date of creation
• Methods of contact (WhatsApp, call, mail)
• Amount paid
• Transaction number
• Actions available (track shipment)

ℹ️ All financial information for each shipment in one place.

Advanced functions in the top menu

The buttons at the top right allow you to:

• Export orders in CSV: download your collection information for analysis or reporting purposes.
• Download shipment guides for consultation or audit purposes
• Recharge your account balance for trading in Envia.com (if your modality requires it)
• Update your billing account data (such as bank information)