View Proof of Delivery (POD) for your shipments

The Proof of Delivery (POD) allows you to confirm that a package was delivered successfully without having to contact customer support or the shipping carrier. You can obtain proof of delivery, such as signatures or photographs, and have documentation to support you in the event of claims or returns.

What is the POD and what is it for?

A POD (Proof of Delivery) is a document issued by the shipping carrier that confirms the successful delivery of your package. Depending on the carrier, it may include:

• Recipient's Signature
• Photo of the package at the delivery location
• Digital receipt showing who received it

Packages available

This functionality is available for shipments made with:

• DHL
• FedEx
• Estafeta
• UPS
• 99 minutes

ℹ️ POD availability depends on the carrier, the country, and the type of service. Not all shipments are eligible, even if the carrier is on the list.

Download the delivery receipt

Log in to your Envia.com account.

Go to the section My Shipments.

3. Track the shipment by status Delivered.

4. Click on the three points ( ⋮ ) and select Proof of delivery.

ℹ️ Available for shipments in Mexico, United States, Colombia, Argentina, Chile, Brazil, Spain, France, Italy, Canada and Guatemala.
Not all shipments apply, it depends on the carrier and the type of service.

Available Countries

POD is available for domestic and international shipments in the following countries:

Mexico · USA · Colombia · Argentina · Chile · Brazil · Spain · France · Italy · Canada · Guatemala

FAQ

What should I do if the “Delivery Receipt” option doesn't appear in the menu? Check the shipment's status Delivered and that it's from one of the supported carriers. If it meets both conditions and the option doesn't appear, that specific service may not include POD—contact support to confirm.

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Can I use the POD as evidence in a claim? Yes. The POD is an official document issued by the shipping company and serves as valid proof in delivery disputes, insurance claims, or returns with your customer.

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Is POD available for international shipping? It depends on the shipping carrier and the destination country. To check, see if the option appears in the shipping menu once the package has been marked as delivered.