Enzo / Enzo features

Cancel a shipment

With Enzo, canceling a shipment is quick and easy. Our virtual assistant allows you to manage the cancellation of your packages efficiently, saving you time and effort. This way, you can have greater control over your shipments without complications.

Steps to cancel a shipment

  1. Start the chat with Enzo on Envia.com.
  2. Write Cancel a shipment in the conversation.
  3. Provide the tracking number of the package you wish to cancel.
  4. Confirm the cancellation, and you will receive a notification of your shipment's cancellation.

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