Insured shipping

At Envia.com, we strive to provide you with the best user experience, which is why we offer two insurance options to protect your shipments: Envia Insurance and Additional Insurance. By acquiring either of these options, you ensure that your shipments are protected against any eventuality, such as damage, loss, or misplacement.

We have designed our claims process to be as clear, direct, and transparent as possible, making it easier for you to resolve any issues that may arise.

Envia Insurance

The Envia Insurance is a free indemnification provided by Envia.com for damage, loss, or misplacement of your package.

All packages shipped through Envia.com automatically include Envia Insurance.

• This insurance indemnifies you for any damage or loss of your packages.
• The compensation will be reflected as envia balance in your account.
• The maximum compensation amount is 30 (thirty) UMAs per claimed shipment. You can find more details in our Terms & Conditions.
• The compensation percentage is variable and determined exclusively by envia.com.

How do I apply for Envia Insurance?

1. Open a ticket within the platform, mentioning your claim.
2. Submit the following documents:
   • Package Photos
     • The way it was delivered to the parcel.
     • How it was protected inside the packaging, box, etc.
     • How it was protected on the outside of the packaging, box, etc.
     • How the product arrived at the selected destination.
   • Stamped invoice for the goods with incidence.
     • In order for the indemnification process to be valid, it is indispensable that the date of the invoice to be claimed is prior to the date of shipment, which must not be more than 3 (three) months old.

Once the required documentation is submitted, Envia.com will analyze and verify the information. The resolution will be communicated via the same ticket within the platform.

Consult how to create a ticket.

Additional Insurance

Envia.com provides a platform where you can purchase Additional Insurance, which offers extra protection for your shipments against damage, loss, or misplacement.

It is important to note that Envia.com acts as an intermediary between you and the selected courier service. The indemnification for Additional Insurance is determined exclusively by the policies and conditions of the courier company you select for your shipment.

• This insurance provides higher coverage for your packages. The cost depends on the chosen courier service and can range from 1.5% to 3.5% of the declared value of the shipment. Be sure to consider this when selecting your shipping provider.
• Envia.com facilitates the process and ensures that all your needs are met efficiently.

How to purchase Additional Insurance?

1. Acquisition of additional insurance:
   • When generating your shipping label, select the Additional Insurance option.
   • This option is located in the Additional Services section within the Envia.com user portal.
2. Contact with the Support team in case of damage or loss:
   • You can do it through the chat of our online platform.
   • It is essential to report the issue within 24 hours of the incident to ensure the effectiveness of your claim.
3. Claim process:
   • An advisor will assign you a ticket number.
   • The advisor will tell you what documentation you need to submit.
   • You must submit the necessary documents within 12 hours to allow the courier company to analyze your case properly.
   • The analysis of the documents submitted within the established timeframe will be the responsibility of the courier provider.
   • The selected courier company will determine whether your Additional Insurance is applicable.

Considerations

• Please carefully review the shipping policies and restrictions of the shipping company you choose. This will help you avoid any possible problems or misunderstandings in the future.
• Comply with the deadlines and requirements established in order to validate your claim. Remember that a successful claim depends on following these procedures correctly.
• The deductible can range from 20% to 40% of the total invoice value of your merchandise, depending on the selected courier company. Be sure to consider this factor when choosing your shipping provider.

FAQ

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