International shipments

Envia.com allows you to overseas shipments easily and from a single place. From the platform you can choose the international courier service, enter the recipient's information and attach the required documentation to comply with customs requirements, all in a single flow.

Activate international shipments

Before you can generate an international guide, you need to activate this feature from your account.

1. Login to Envia.com

2. In the side menu, go to Settings button and select My company.

3. Activate the option International shipments.

ℹ️ Your account must be verified to activate this functionality.

Generate waybill for international shipment

Once you have activated international shipments, follow these steps to generate your waybill:

1. From your dashboard, click on the button Create shipment

2. Fill in the source and destination addresses

• Make sure you enter all the data correctly, especially the RFC or Tax ID. This data is mandatory to generate the commercial invoice and comply with customs requirements.

ℹ️ Both you and the recipient must have a valid RFC or Tax ID. If this information is missing or does not match, customs may hold or return the package without notice.

3. Select the type of shipment and complete the following fields:

• Content
• Unit
• Dimensions and weight

4. If you wish you can add additional services such as insurance, cash on delivery or others.

5. Indicates the number of packages to be sent

6. Click on Quote

7. Review the available packaging options and select the one that suits you best. Then click on Generate.

Product declaration and documentation

8. Make sure that all the requested fields are complete.

• RFC of sender and recipient
• Select the export reason (Sale, Sample, Gift)

ℹ️ Make sure that the reason corresponds to the actual contents of the package. This is essential for the customs process.

9. Complete correctly the fields for the declaration of your products.

• Product description: Includes brand, material and purpose.
• Product code (HS)
• Quantity. Total units you are sending
• Made in. Country where the product was manufactured
• Unit price. Individual cost of each product
• Declared value. Actual commercial value of the contents.

ℹ️ All this information must be in English, as it is used to generate the commercial invoice that will be reviewed by customs in the destination country.

10. Configure the customs duty collection, select whether the sender or the recipient will absorb the costs generated by customs.

11. Verify that all your data is correct and click on Generate guidance. You will see a confirmation message when the process has been successful.

ℹ️ It is recommended to upload evidence of shipment for any unforeseen event.

Download commercial invoice

Once the guide has been created, it is necessary to download the commercial invoice. This document is mandatory and must be provided to the carrier.

It contains detailed information on the contents of the package, its commercial value, the reason for export and the sender's and recipient's data.

• In the shipping order confirmation. Click on Print guide.
  • The waybill and commercial invoice are automatically downloaded. If applicable, other documents such as the insurance voucher will also be included.
• Print the commercial invoice three times and give it to the carrier along with the package.

Important recommendations

Verify the declared value

The value you enter must match exactly:

• The waybill
• Commercial invoice
• Any other attachments

ℹ️ If the values do not match, your package may be returned without notice or incur additional charges.

Customs agent

Your shipment includes customs broker by default, unless the declared value is greater than $300 USD. In that case, you might need to hire one on your own, especially with parcels such as UPS, DHL or FedEx.

ℹ️ Check this information with the courier before shipping.

Check if your product requires special permissions

Some items need authorizations to enter certain countries, for example:

• Cosmetics
• Electronics
• Food

If you do not have the necessary permission, the package will may not enter the country of destination.