Report Full Truckload Shipment Claim

If your merchandise suffers theft, damage or an accident during transport, it is important to act immediately to protect your cargo and activate the insurance correctly.

What is a claim?

A loss is an unexpected event that causes loss, damage or theft during the transportation of your goods. If you have taken out insurance on your FTL shipment, this type of incident triggers the insurance claim process.

ℹ️ For coverage to apply, you must report the loss within 24 hours of the incident.

Most common types of claims

Type	Description
Theft	Total, partial, with or without violence, mysterious disappearance or loss.
Physical damage	Breakage, rust, wetting, scuffs, scratches, dents, etc.
Failure in refrigeration	Malfunction of the cooling system affecting the goods.
Rollover or accident	Losses caused by collisions, collisions or overturning of the truck.

Documentation required to report a claim

General documents (apply to any type of claim)

• Claim letter addressed to the insurer.
• Commercial invoice of the merchandise.
• Bill of lading with stamped complement (both sides).
• Circulation card of the unit.
• Valid operator's license.
• Photographs or visual evidence of the damage or incident.

Specific documents according to the type of claim

• For total or partial theft
  • GPS monitoring report or log.
  • Narration of facts by the operator.
  • Document proving the ownership of the goods.
• For rollover or accident
  • Trip log and technical damage report.
  • Photographs of the accident unit.
  • Narrative report of the loss issued by the authority or insurance company.
• For cooling failures
  • Technical report of the failure.
  • Thermograph reading (temperature recording).
  • Product data sheet and packaging.

ℹ️ Gathering all these documents expedites the claim evaluation and resolution process.

FAQ

How do I know if I have insurance?

You can verify it in your rate confirmation or in the generated guide. If you checked the "Insurance" box when quoting, you are covered.

What if I don't have all the documentation?

The insurer may reject your claim or the process could be significantly delayed. Gather as much information as possible and get advice from the Envia.com team.

How long does a claim take?

It will depend on the complexity of the claim and the submission of complete documentation. Your advisor will inform you about each step of the process.