Everything you can do in the "My Shipments" section

From My Shipments you can check the status of your packages, print documents, report issues, manage returns, and much more without leaving the same screen.

Access it from the left sidebar: My Shipments

Review your operations summary

At the top you will see cards with the overall status of your shipments. Each card is a quick filter; click any of them to see only those shipments.

Shipment analytics

Created. Total labels generated in the period.
In transit. Packages on the way to destination.
Out for delivery. Packages being delivered right now.
Delivered. Proportion of shipments delivered vs total sent (e.g. 1 of 4 = 25%)
Incidents. Shipments with problems that need attention (delays, incorrect address, etc.)
Returned to origin. Packages returned to your address

Filter and search your shipments

Below the metrics summary, you have a search bar and advanced filters to quickly find any shipment.

My shipments filters

Tracking / Order number. Search by label number or order folio
Recipient name
Carriers
Status / Last location. Filter by shipment status or its last recorded location
Date range (default: last month)

Explore the shipments table

The main table shows all relevant information per shipment:

My shipments table

Carrier and tracking number (click to see details).
Current status of the shipment (e.g. shipped, delivered, canceled).
Origin and destination.
Internal notes (you can add information for your team).
Package dimensions and weight.
Additional services.
Creation date.
Quick actions.
Etc..

You can also mark any shipment as a favorite ⭐, which is useful for tracking important orders.

Customize your columns

Use the columns icon to show or hide the ones you need, reorder them by dragging, and save the configuration for future sessions.

View shipment details

Click the tracking number to open a view with all the information. This lets you track more precisely.

Options modal in My shipments

Step-by-step history (real-time traceability).
Shipment data and related order.
Buttons to share status via WhatsApp, SMS, or email.
Space for internal notes.

Actions available per shipment

Some shipments show the Reship button directly on the row, as a quick way to create a new label with the same data without opening the menu. For the rest of the actions, click the three dots ( ⋮ ) next to the shipment:

Actions in the My shipments table

Action	When it appears
View label	When the label was generated
Download label	When the label was generated
Download manifest	Document that lists the shipments in a pickup (depending on the carrier)
Download commercial invoice	Only on international shipments
Proof of delivery (POD)	When the shipment was delivered and the carrier has the POD available
Track shipment	Opens the public tracking page
Copy tracking link	Copies the tracking URL to the clipboard
Upload photo evidence	When a package photo has not been uploaded yet
View photo evidence	When a photo has already been uploaded
Report a problem	Opens the form to create a support ticket
View ticket	When a ticket is already associated
Link to order	When the shipment is not linked to an ecommerce order
Return label	Generates a label to return the package to the sender
Reship shipment	Creates a new label with the same data to the destination
Request pickup	Schedules the carrier to pick up your package (Generated status)
Commercial invoice	For international shipments that require it
Cancel label	Only if the shipment is in a cancelable status
Archive	Moves the shipment to the archived tab

Handle many shipments? Use bulk actions

At the top right of the table, you have quick access to apply actions to several shipments at once.

Action buttons in My shipments

Export orders CSV. Download all information for control or analysis.
Download manifests. Useful for large pickups.
Cancel several labels at the same time.
Download labels. Ideal if you need to print labels in bulk.

Customize the column view

Want to see only the information you need? Use the columns icon and customize your shipments table.

Show or hide columns such as status, origin, destination, notes, etc.
Reorder columns by dragging them.
Save the configuration for future sessions.

Columns in the My shipments table

Manage your archived shipments

The Archived tab stores the shipments you moved from the main view to keep your main table organized. You can:

Unarchive a shipment to return it to the main view
Permanently delete shipments you no longer need

Shipment statuses

Status	Means
Generated	The label was created but the package has not been scanned by the carrier yet
Picked up	The package has already been collected
In transit	The package is on the way
Out for delivery	The package is about to be delivered
Delivered	The package arrived to the recipient
Delivery attempt	The carrier tried to deliver but could not
With incident	A problem occurred that needs attention
Returned to origin	The package was returned to the sender
Canceled	The label was canceled

Frequently asked questions

Why don’t I see the cancel option on a shipment? Cancellation is only available for shipments in Generated or error status. If the carrier already scanned the package, it cannot be canceled from the platform.

What happens to an archived shipment? It is moved to the Archived tab and disappears from the main view. You can unarchive it whenever you want or permanently delete it from that tab.

Can I download all my shipments in Excel? Yes. Select the shipments and use Export CSV from the bulk actions bar. For complete monthly reports, go to My Shipments > Reports.

What is the manifest? It is a document that lists all the packages you hand over to the carrier in the same pickup. Some carriers require it at drop-off.

Can I customize which columns I see in the table? Yes. Use the columns icon at the top right of the table to turn columns on, off, and reorder them. The configuration is saved for your future sessions.