Change email
If you need to update the email address associated with your account, you can do it directly from your profile. The process includes double verification to ensure that only you can make the change.
Steps to change email
Section titled “Steps to change email”-
Sign in to your Envia.com account.
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In the left-side menu, click Settings > My account.
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In the Contact Information section, find the Email field.
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Click directly on the field and type your new email.
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Click the ✓ button to confirm the change.
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You will receive a verification code in your new email. Enter it on the platform.
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You will receive a second code in your current email. Enter that on the platform as well.
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Once both codes are validated, the change is applied automatically.
Important considerations
Section titled “Important considerations”- If you no longer have access to your current email, the change must be done manually. Open a support ticket to request help.
- If you do not receive either of the codes after several attempts, contact us through a ticket.
Frequently asked questions
Section titled “Frequently asked questions”Can I change my email if I do not have access to the current email? It is not possible to do it automatically from the platform, because the process requires access to both accounts. In that case, open a support ticket so the team can help you.
How long are the verification codes valid? The codes have a limited validity. If they expire before you enter them, you will need to start the process again.
Can I change my email from the mobile app? Yes, as long as the My account section is available in the mobile version. The flow is the same as on the web version.