Request a pickup

Requesting a pickup makes it easy to ship your packages without leaving home or the office. From the envia.com platform you can schedule a carrier to pick up your packages on the date you choose.

Steps to request a pickup

1. Sign in to your Envia.com account
2. Go to Pickup and select Schedule a Pickup.
3. Choose the shipping label you want picked up.
4. Make sure the origin address is correct.
5. Enter the pickup date, the number of packages, and the total weight.
6. Click Request Pickup

Important information

• You can schedule a pickup before you generate your label from the same shipment flow.
• Availability of this service depends on the carrier.
• Some carriers let you select a specific time window.
• If the carrier schedules the pickup automatically, you will see a confirmation message on screen.
• Do not generate multiple pickup numbers for the same shipment. Request only one pickup per group of packages.

Pickup rates

Important

In most countries there is no charge to request a pickup.

Carrier	Is pickup charged?	Details
FedEx	Yes (US only)	Charged per package
UPS	Yes (US and Canada only)	Charged per pickup event, not per package
Other carriers	No	Free pickup in countries outside the US and CA

Frequently asked questions

What should I do if my packages were not picked up?

If the pickup does not happen for any reason, you can reschedule a new date and time in our portal. It will not be rescheduled automatically for the next business day, so you need to submit a pickup request.

What information is required to create a pickup?

• Tracking number
• Address
• City and state
• Phone
• References
• Number of packages

What information is required to alert a pickup?

• Tracking number
• Failed and current pickup numbers
• Address
• References
• Number of packages