Request a pickup
Requesting a pickup makes it easy to ship your packages without leaving home or the office. From the envia.com platform you can schedule a carrier to pick up your packages on the date you choose.
Steps to request a pickup
Section titled “Steps to request a pickup”- Sign in to your Envia.com account
- Go to Pickup and select Schedule a Pickup.
- Choose the shipping label you want picked up.
- Make sure the origin address is correct.
- Enter the pickup date, the number of packages, and the total weight.
- Click Request Pickup
Important information
Section titled “Important information”- You can schedule a pickup before you generate your label from the same shipment flow.
- Availability of this service depends on the carrier.
- Some carriers let you select a specific time window.
- If the carrier schedules the pickup automatically, you will see a confirmation message on screen.
- Do not generate multiple pickup numbers for the same shipment. Request only one pickup per group of packages.
Pickup rates
Section titled “Pickup rates”| Carrier | Is pickup charged? | Details |
|---|---|---|
| FedEx | Yes (US only) | Charged per package |
| UPS | Yes (US and Canada only) | Charged per pickup event, not per package |
| Other carriers | No | Free pickup in countries outside the US and CA |
Frequently asked questions
Section titled “Frequently asked questions”What should I do if my packages were not picked up?
If the pickup does not happen for any reason, you can reschedule a new date and time in our portal. It will not be rescheduled automatically for the next business day, so you need to submit a pickup request.
What information is required to create a pickup?
- Tracking number
- Address
- City and state
- Phone
- References
- Number of packages
What information is required to alert a pickup?
- Tracking number
- Failed and current pickup numbers
- Address
- References
- Number of packages