Assign a new account owner

If you need to change the primary person responsible for your account, you can do it yourself from the users panel. This action assigns another person full control of the account, including settings, payments, access, and security.

Ideal for internal changes, staff departures, or role restructuring.

Important

Only the user with the Super Admin role can perform this action.

What happens when you transfer ownership?

When you complete the transfer, the user you choose becomes the new Super Admin of the account. You, as the current owner, keep access but with a different role that you must choose during the process: Admin, Sales, Support, or Customer.

Important

This action cannot be undone. If you need to reverse it, the new owner must perform a new transfer to another user.

Steps to transfer ownership

1. Sign in to your Envia.com account

2. In the right-side menu, click Settings > Users

3. Create a new user or choose an existing one.

4. Click the three dots next to the user.

5. Select Transfer company.

6. Choose the role your account will have after the transfer: Admin, Sales, Support, or Customer.

7. Click Save to confirm.

   Important

   Once ownership is transferred, it cannot be undone. If you need to correct it, you will have to transfer it again to another user.

Conditions to transfer

Before you start, verify that these conditions are met:

Condition	Detail
The destination user must be active	You cannot transfer to inactive users or users with a declined invitation
You cannot transfer the account to yourself	The destination user must be different from the current owner
Only the Super Admin can transfer	Other roles do not have access to this option

Frequently asked questions

Can I transfer ownership to a user I just created? Yes, as long as the user has accepted the invitation and their account is active. If the invitation is pending or was declined, the transfer option will not appear.

What role do I keep after transferring? You choose your new role during the process: Admin, Sales, Support, or Customer. Make sure you select the one that matches your future responsibilities on the account.

Can the new owner transfer the account back to me? Yes. The new Super Admin can start a new transfer to any active user on the account, including you.