General guide to Full Truckload Service (FTL)

Do you need to transport high volume or high value goods? At Envia.com you can easily quote the FTL service, ideal for full truckloads that...

March 2025 Updates

New Features Automatic label generation Do you want to optimize the shipping process in your store? With the automatic generation of labels, each...

Who is Enzo?

Enzo is Envia.com's virtual assistant, designed to facilitate the management of your shipments and provide you with support within our platform.....

Create an account

Envia.com is your ideal online shipping platform, offering a variety of services for your business or online store. It provides...

Verify account

Verifying your account is an important step to fully access all the services the platform offers. By having...

Shipping Quote

The option to quote a shipment on envia.com allows you to compare prices and services from different shipping providers. This helps you...

Add addresses and packages

Proper package customization and accuracy in the address are essential for shipments. These details help protect the...

2FA: Two-factor authentication

What is 2FA? Two-Factor Authentication (2FA) is an additional security method...

Adding users

Adding users to your account on envia.com is vital for efficient and organized management of your shipments. This feature...

Change phone number

Steps to change your phone number The new number will be verified with a code sent via SMS or WhatsApp. Enter the code...

Change or recover password

If you forgot your password and want to recover your account, or simply want to change your password, follow these steps:

Packaging Guide

Packaging is the process of wrapping and securing your products for shipment. Proper packaging ensures your items arrive...

Create a shipment

Steps to create a shipment Recommendations

Cancel label

Steps to cancel a guide 💡Important note. Within no more than 24 hours you will see the cancellation reflected in your account...

International shipments

Our international service operates through partner suppliers in each region, guaranteeing an efficient and high quality service regardless of...

Excel shipments

Steps for Bulk Shipments Recommendations Excel Template Origin Information Destination Information Package Information Country ISO Codes...

Label dimensions

Steps to Change Print Format Label Printing Types Our system supports various label printing formats to adapt...

Contact Enzo

Enzo is ready to answer your questions and facilitate your tasks within the platform. Steps to communicate with Enzo

Request pickup

Steps to Request a Pickup Important Data Frequently Asked Questions What should I do if my packages were not picked up? If for any reason...

Create ticket

Did you have a problem with your guide? Reporting it is very important so we can help you solve it quickly and improve our services...

Overweights in shipments

The Overweights section allows you to view and manage the additional charges resulting from weight differences in your shipments. With this...

Measurements and weight

To make a shipment, it is important to accurately calculate the weight and dimensions of your package. This way, you can anticipate the...

Choose the right packaging

Choosing the right packaging is essential to protect your products during transportation. Here are the key aspects to ensure that...

Materials for internal and external packaging

Internal Packing Materials Make sure to adequately protect your products using the correct materials for each type of item. Example Material Use...

Filling empty spaces

Fill empty spaces inside the box with protective materials such as bubble wrap, foam peanuts, or crumpled cardboard to...

Packaging sealing

To ensure that your products arrive in perfect condition, follow these simple visual steps to close and seal your packages...

Placement of printed labels

To ensure quick and error-free shipping service, it is essential to place a label or sheet with the following information on...

Labels for fragile goods

When sending fragile items, it is important to clearly label packages to ensure they are handled with the necessary care. Here are the...

Packaging methods

To ensure that your shipments arrive in perfect condition, follow these general guidelines for the two most popular packing methods...

Palletizing

Palletization is a key technique in logistics to ensure the efficient shipping of goods, facilitating their handling and protection during...

Shipping Policies: Prohibited and Restricted Items

Prohibited items are those subject to legal restrictions or limitations imposed by the company. Therefore, they cannot...

Custom keys

Custom keys or accesses allow you to establish guides with pre-negotiated prices with carriers through our platform. By entering your keys,...

Multiple Piece Shipment (MPS)

Multiple Pieces Shipping (MPS) is a logistics method that facilitates shipping multiple items from a single point of...

Insured shipping

At envia.com we seek to provide you with the best user experience, so we offer you two insurance options to protect your shipments: Insurance...

Cash on Delivery (COD)

At envia.com, we offer a Cash on Delivery (COD) service, a solution that allows our customers to collect a specific amount upon...

Send and pick up packages from branches

A shipment occurs when a delivery is made or a package is sent. This process may involve preparing the package,...

Shipment types

Envelopes / Boxes / Packages Regardless of the form of your shipment, we are ready to handle it, from small envelopes to boxes...

Volumetric weight

Volumetric weight, also known as dimensional weight, is a measure used by shipping companies to determine how much space it will occupy...

Additional Services

At envia.com, the additional service is an extra feature you can add to your standard shipment to meet specific requirements or...

Quote full truckload shipment

The FTL (Full Truck Load) service allows you to transport large-volume merchandise in a truck exclusively for you,...

Units for full-load service

The Full Truckload (FTL) service at Envia.com offers you a wide variety of units adapted to the type of merchandise, volume and...

Additional charges for full-load service

During the Full Truckload (FTL) shipping process, additional charges may be incurred when non-standard service situations occur.....

Additional services in full-load service

In addition to the movement of goods, the Full Truckload (FTL) service at Envia.com allows you to add additional services to customize your operation...

Report Full Truckload Shipment Claim

If your merchandise suffers theft, damage or an accident during transport, it is important to act immediately to protect your cargo and...

Track full truckload shipment

The Full Truckload (FTL) service at Envia.com includes GPS-equipped units, allowing you to track the location of the truck...

Customize tracking page

The custom tracking page on envia.com primarily allows you to personalize the tracking of your shipments, providing...

Custom emails for your shipments

Personalized mailings are an automated tool that allows you to keep your customers informed about the status of their shipments. In addition...

Activate SMS for customers

You can maintain effective communication with your customers and provide them with important information about their shipments through text messages. Enable...

Label tracking

Tracking your shipments on envia.com is easy and allows you to keep control over your packages at all times...

COD Shipment Statuses:

Tracking your shipments is essential to keep you informed about the progress of your packages and ensure they arrive at their destination...

Store settings

Correctly configuring Ecommerce Pro will allow you to manage your shipping and inventory management operations more efficiently, which can...

Origin locations and packages

Properly setting up your origin location and package details is essential to ensure the accurate calculation of rates and...

Automatic Package

The Smart Package is a shipping option that allows you to optimize your shipping costs by sending products in a grouped manner...

Automated shipping rules

In Ecommerce Pro, you can set up shipping rules that automatically calculate the shipping costs for your orders. These rules...

Automatic label generation

Automatic label generation is a feature that creates shipping labels automatically in Ecommerce Pro when you receive a new order....

Live checkout rates (checkout)

Integrating your store with envia.com gives you access to the automatic rate calculator (checkout), a tool that displays real-time shipping costs...

Rate Rules

Determine the shipping price you want to display in your online store at checkout, choosing between free shipping, shipping rates...

Backup Rates

Backup Rates are fixed prices displayed at checkout as an alternative when carriers cannot generate a quote due...

Products

Make sure that the dimensions, weight, and details of your products are properly configured. This ensures...

Advanced Settings

Ecommerce Pro's advanced settings are tools designed to automate and optimize the management of your shipments. These options allow you to...

Shopify

Integrate your Shopify store with envia.com to automate shipping and delivery of products. This tool allows you to quote and choose from various...

Tiendanube

Steps to integrate your Tiendanube Ready! Now your Tiendanube is integrated with envia.com Configure your store Configure your store correctly to ensure...

Woocommerce

WooCommerce is a plugin for WordPress that allows you to incorporate e-commerce functionality into your website. It offers features such as management...

Wix

Integrate Wix with envia.com to enhance your customers' shopping experience. This tool allows you to efficiently manage orders...

Jumpseller

Steps to integrate your store Done! Your Jumpseller store is now integrated with envia.com.

Bigcommerce

Done! Your Bigcommerce store is now integrated with envia.com.

Yampi

Done! Your Yampi store is now integrated with envia.com.

Bling

Done! Your Bling store is now integrated with envia.com.

Ecwid

Done! Your Ecwid store is now integrated with envia.com.

Prestashop

Steps to integrate your Prestashop store

Mercado Libre

Steps to integrate my Mercado Libre store

Amazon

Steps to integrate my Amazon store

Salesforce

Steps to integrate Salesforce Configure your store correctly to...

Walmart

Steps to integrate Walmart Marketplace USA

SHEIN

Before starting the integration, make sure your SHEIN account is active.

Vtex

Steps to integrate my Vtex store

Zoho Inventory

Steps to integrate my Zoho store

Magento2

Steps to integrate your Magento store

Etsy

Steps to integrate Etsy store

eBay

Steps to integrate my eBay store

Tiktok

Steps to integrate your Tiktok Spain store Ready! Now your Tiktok store is integrated with envia.com. Configure your store Configure your store correctly...

Create shipments

Creating a domestic shipment is easier than ever. With Enzo, you can manage your in-country shipments quickly and...

Cancel a shipment

With Enzo, cancelling a shipment is quick and easy. Our virtual assistant allows you to manage the cancellation of your packages in a...

Package tracking

Want to know where your shipment is? With Enzo, you can get the status of your shipment instantly, without complications. All you need is a few...

Create support ticket

If you need help, Enzo makes it easy for you to create a support ticket quickly and easily. You no longer have to...

Review ticket status

If you need help, Enzo makes it easy for you to create a support ticket quickly and easily. You no longer have to...

Integrate your ecommerce

Integrating your online store with Ecommerce Pro will allow you to optimize your shipping and ordering processes, improving the efficiency of your...

Create shipping label from Ecommerce Pro

Generating a shipping label from Ecommerce Pro is a simple process that will allow you to manage your shipments quickly and efficiently...

Update store permissions

Permissions are authorizations that allow a secure connection between Envia.com and your ecommerce. Keeping these permissions up to date guarantees the correct functioning...

Features of the Orders section

The View Orders section of Ecommerce Pro is a key tool for efficient order management. Its intuitive design and functionalities...

Split Order

With Ecommerce Pro you have the Split Order tool, which allows you to separate the products of an order into multiple packages according to your...

Picking list & Packing slip

The picking list is a document that details the products that need to be picked from the warehouse for a specific order. This...

API Token

The token allows you to use the Envia.com API from your account. It is mainly used to identify the quotes and generate guides...

Retry of synchronization of shipment

When generating labels for your orders in the Ecommerce Pro > View Orders section, you may encounter issues when updating...

Envia Fee Billing System

Envia.com has implemented a billing system exclusive to Brazilian companies, which is based on the Envia fee. This system allows you to pay...

Make a payment

To enjoy all the benefits and services that envia.com has to offer, it's essential to keep your account topped up. By...

Request credit

The credit is the obtaining of a loan in “balance sends” for the financing of your shipments. Envia.com puts at your disposal a monetary amount...

Request Refund

A refund refers to the return of money that you are entitled to if the product you send is lost, stolen, or...

Billing

What are invoices? Invoices are documents that detail the products or services that have been sold, along with their prices...

Chargebacks

What are chargebacks? Chargebacks are adjustments made when the payment for a product sent through...

COD Cash Withdrawal

If you have received cash on delivery payments and want to transfer that money to your bank account, follow these simple steps to...

COD Automatic Billing

To streamline the invoicing process for the commissions of your cash on delivery shipments, we provide a monthly summary of...

Package pickup

With Enzo, you can schedule the pickup of your shipments quickly, without having to wait. In just a few steps, your order will be ready and...

What is the Envia Partners Program?

The Envia Partners Program is a unique opportunity to generate income by recommending our services. If you have an agency, business or community...

Partners Registration

The Partners Program allows you to generate additional income by recommending our logistics services to other businesses. By registering, you will be able to access commissions...

Register customers on Envia Partners

With Envia Partners, you can register customers and get exclusive benefits while contributing to the digitization of the logistics industry. Methods to register...

Referral tracking

After sharing the link to your customer, it is important to guide them through the registration process so they can begin to...

February 2025 Updates

New functionalities Manage incidents with Enzo If your package has problems such as overweight, no movement, damaged package or any other incident,...

January 2025 Updates

New Features Stay informed about Parcel Incidents 📢 We have launched Statuspage Envia, a page dedicated to parcel incidents in Mexico ....

December 2024 Updates

New Features Create shipments via WhatsApp with Enzo! Now you can manage your domestic shipments via WhatsApp with Enzo, our assistant...

November 2024 Updates

New Features Call Center Launch v.1 Need quick support? The Call Center offers you a fast and direct way to manage...

October 2024 Updates

Improvements on the platform Update your contact details Need to change your email address on envia.com? We've streamlined the process...

Updates

At envia.com, we are continuously improving to provide you with the best service. Here, you will find all the updates and new features we've launched to improve...