2FA: Two-factor authentication

What is 2FA?

Two-Factor Authentication (2FA) is an additional security method that verifies the identity of the user attempting to access an account.

Benefits

• Prevention of cyber attacks: Makes unauthorized access to information systems more difficult.
• Protection against unrecognized accesses: Prevents logins from unknown devices.
• Reduced risk of account theft: Only the authorized user can access through a code.
• Greater control and security: Only the user will have access to the account via a verification code.

Activating two-factor authentication is important to increase the security of your accounts and protect your personal and sensitive information from unauthorized access.

How does it work?

At envia.com, we use a QR code authentication method, adding an additional layer of security for users who choose to activate it. The process is as follows:

1. Login: Access your account on envia.com.
2. 2FA Activation: A screen will appear to activate 2FA with a QR code. You can temporarily ignore this option if you prefer.
3. App Installation: To activate 2FA, you need to install an application like Google Authenticator and scan the QR code.
4. Continuous Verification: Once activated, each time you log in, enter the verification code generated by the application.
5. Device Reminder: The device will be remembered for 30 days. After this period, or if you use a new device, the code will be requested again.

Activating 2FA is an effective way to protect your accounts and ensure that only you have access to your personal information.

FAQ

Can I disable two-factor authentication (2FA)?

Yes, as a customer, you have the option to disable two-factor authentication (2FA) by logging into your account in Accounts. Once inside, go to the Profile button and select Security. From there, you will be able to manage your 2FA settings and remove the method if you previously set it up with an application.

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Is it possible to change the authentication details of another user within the same company?

No, two-factor authentication (2FA) and the associated data are the individual responsibility of each user, even if they belong to the same company. For security and privacy reasons, it is not permitted for one user to request or alter the authentication details of another user.