Novedades / Improvements and updates
January 2025 Updates
New Features
Stay informed about Carrier Incidents 📢
We have launched Statuspage Envia, a dedicated page for carrier incidents in Mexico. With this new tool, you can see real-time incidents that may affect your shipments and always stay up to date with any news.
Live chat in the Help Center 💬
Now you can get instant answers with our live chat integrated into the Help Center. Connect directly with an agent to resolve any questions you haven't found in our articles.
Just click the chat icon in the bottom right corner and start your conversation with an agent!
Improvements in Ecommerce Pro
Filter your Mercado Libre orders
In the Ecommerce Pro > Orders, you can now filter your Mercado Libre orders by available logistics. Keep your orders organized and optimized easily.
Available for sellers with an integrated store on Mercado Libre.
New carrier options
Francia 🇫🇷
Colis Privé Carrier
With Colis Privé, you can now make B2C deliveries in France, with over 5,000 pickup points available.
Main Features
- Maximum weight: 20 kg
- Delivery time: 3-5 days
- Label formats: PDF and ZPL
Extra Services
- SMS/Email notifications for shipment tracking
- Optional signature service (additional cost)
- Fuel surcharge (4.5%)
Colombia 🇨🇴
LastMile Carrier
More options for your shipments in Bogotá! LastMile becomes our strategic Fulfillment partner, offering fast and affordable Same Day and Next Day options.
Same Day
- Maximum weight: 10 kg
- Maximum dimensions:
- 1-4 Kg: 15 x 22 x 24 cm
- 5-10 Kg: 30 x 24 x 35 cm
Next Day
- Maximum weight: 150 kg
Platform Updates
We make your domestic shipments easier
We have implemented improvements to make your international shipments easier. You can now select the export reason and complete the Carta Porte for customs more quickly.
- Select origin and destination (country different from origin)
- Get a quote, choose the service, and click on Generate guide
- Complete the Carta Porte with the export reason and description in English
- Review the documentation in My shipments
Send Multiple Packages with UPS
Our platform allows you to manage multiple packages in a single shipment with UPS, saving time and reducing errors.
What can you do with MPS?
- Create a single guide for all your packages
- Keep your shipments organized with automatically linked labels
- Track all your packages with a single tracking number
Available to all users in Mexico, Spain, the United States, Italy, and Brazil.
Track your shipments with one click📍
Now, with just one click on the tracking number, you can see all the details of your shipments.
How does it work?
- Go to My Shipments
- Click on the tracking number
- Check all the shipment information in one place
What can you do?
- View the complete and detailed tracking of your shipments
- Check the order associated with your shipment
- Share the shipment status with one click via WhatsApp, SMS, or email
📢 These new features are now available! Try the improvements in your Envia.com account and optimize your shipments.
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