Envia.com Virtual Assistant

Enzo is the intelligent virtual assistant of Envia.comdesigned to facilitate the management of your shipments and provide you with quick and easy support. Enzo is now available directly from WhatsAppThis allows you to perform various actions without leaving your chat and without the need to contact a support agent.

Get in touch with Enzo →

ℹ️ Be sure to write from the number you have registered in your Envia.com account. If you contact from another number, Enzo will not be able to display your information or enable all features.

Functions available with Enzo

📦 Shipment management

• Create a national shipment
• Cancel a shipment
• Schedule a pickup
• Consult rates
• Save frequently used addresses

🔍 Monitoring and notifications

• Real-time packet tracking
• Check the status of a support ticket
• Receive delivery, payment and credit block notifications

🧑‍💻 Support and escalations

• Create a support ticket
• Comment or upload files to a ticket
• Escalate an unattended request

Identity verification

To protect your information, Enzo will ask you to verify your identity before displaying sensitive data or allowing actions such as generating guides or viewing tickets.