General guide to Full Truckload Service (FTL)

Do you need to transport high volume or high value goods? At Envia.com you can easily quote the FTL service, ideal for full truckloads that...

Who is Enzo?

Enzo is Envia.com's virtual assistant, designed to facilitate the management of your shipments and provide support within our platform.....

Create an account

Envia.com is your ideal online shipping platform, offering a variety of services for your company or online store. Provides…

Verify account

Verifying your account is an important step to fully access all the services offered by the platform. By having…

Shipping Quote

The shipping quote option on envia.com allows you to compare prices and services from different shipping providers. This helps you...

Add addresses and packages

Proper package personalization and address accuracy are essential for shipments. These details help to protect the...

2FA: Two-factor authentication

What is 2FA? Two-Factor Authentication (2FA) is an additional security method that allows you to authenticate your computer's...

Adding users

Adding users to your envia.com account is of vital importance for an efficient and organized management of your shipments. This feature, which...

Change phone number

Steps to change your phone number The new number will be verified with a code sent by SMS or WhatsApp. Enter the code...

Change or recover password

If you forgot your password and want to recover your account, or simply want to change your password, follow these steps:

Packaging Guide

Packaging is the process of wrapping and securing your products for shipment. Proper packaging ensures that your items arrive in the right...

Create a shipment

Steps to create a shipment Recommendations

Cancel label

Steps to cancel a guide 💡Important information. In no more than 24 hours you will see the cancellation reflected in your account ....

International shipments

Our international service operates through partner suppliers in each region, guaranteeing an efficient and high quality service regardless of...

Excel shipments

Steps for bulk mailing Recommendations Excel template Origin information Destination information Package information ISO country codes...

Label dimensions

Steps to change print format Types of label printing Our system supports various label printing formats to suit your needs....

Contact Enzo

Enzo is ready to answer your questions and facilitate your tasks within the platform. Steps to communicate with Enzo

Request pickup

Steps to request a pickup Important Facts Frequently Asked Questions What should I do if my packages were not picked up? If for any reason...

Create ticket

Did you have a problem with your guide? Reporting it is very important so we can help you solve it quickly and improve our services...

Overweights in shipments

The My Overweights section allows you to view and manage the additional charges resulting from weight differences in your shipments. With this...

Measurements and weight

To make a shipment, it is important to correctly calculate the weight and dimensions of your package. In this way, you will be able to anticipate the...

Choose the right packaging

Selecting the right packaging is essential to protect your products during transportation. Here we show you the key aspects to ensure that...

Materials for internal and external packaging

Inner packaging materials Make sure you protect your products properly by using the correct materials for each type of item. Example Material Use...

Filling empty spaces

Fill the empty spaces inside the box with protective materials such as bubble wrap, foam peanuts or crumpled cardboard to protect the...

Packaging sealing

To make sure your products arrive in perfect condition, follow these simple, visual steps to close and seal your packages...

Placement of printed labels

To ensure a fast and error-free shipping service, it is essential to place a label or sheet with the following information on...

Labels for fragile goods

When shipping fragile items, it is important to clearly label packages to ensure that they are handled with the necessary care. Here are the...

Packaging methods

To ensure that your shipments arrive in perfect condition, follow these general guidelines for the two most popular packing methods, as well as...

Palletizing

Palletizing is a key technique in logistics to ensure the efficient shipment of goods, facilitating their handling and protection during transport....

Shipping Policies: Prohibited and Restricted Items

Prohibited items Prohibited items are those subject to legal restrictions or limitations imposed by the company. Therefore, they may not...

Custom keys

The keys or accesses allow you to establish guides with pre-negotiated prices with carriers through our platform. When you enter your keys,...

Multiple Piece Shipment (MPS)

Multi-Piece Shipping (MPS) is a logistics method that facilitates the shipment of multiple items from a single point of...

Insured shipping

At envia.com we seek to provide you with the best user experience, so we offer you two insurance options to protect your shipments: Insurance...

Cash on Delivery (COD)

En Envia.com puedes ofrecer a tus clientes la opción de Pago Contra Entrega (COD). Esto significa que tus compradores pagarán en efectivo…

Send and pick up packages from branches

A shipment occurs when a delivery is made or a package is shipped. This process may involve the preparation of the package,...

Shipment types

Envelopes / Boxes / Packages Whatever the shape of your shipment, we are ready to handle it from small envelopes to boxes...

Volumetric weight

Volumetric weight, also known as dimensional weight, is a measurement used by transportation companies to determine how much space will be occupied by a...

Additional Services

At envia.com, the additional service is an extra feature that you can add to your standard shipment to meet specific requirements or...

Quote full truckload shipment

The FTL (Full Truck Load) service allows you to transport large-volume merchandise in a truck exclusively for you,...

Units for full-load service

The Full Truckload (FTL) service at Envia.com offers you a wide variety of units adapted to the type of merchandise, volume and...

Additional charges for full-load service

During the Full Truckload (FTL) shipping process, additional charges may be incurred when non-standard service situations occur.....

Additional services in full-load service

In addition to the movement of goods, the Full Truckload (FTL) service at Envia.com allows you to add additional services to customize your operation...

Report Full Truckload Shipment Claim

If your merchandise suffers theft, damage or an accident during transport, it is important to act immediately to protect your cargo and...

Track full truckload shipment

The Full Truckload (FTL) service at Envia.com includes GPS-equipped units, allowing you to track the location of the truck...

Customize tracking page

The main function of the customized tracking page at envia.com is to offer you the possibility to customize the tracking of your shipments, providing you with a...

Custom emails for your shipments

Personalized mailings are an automated tool that allows you to keep your customers informed about the status of their shipments. In addition...

Activate SMS for customers

You can maintain effective communication with your customers and provide them with important information about their shipments through text messages. Enable...

Label tracking

Tracking your shipments on envia.com is easy and allows you to keep track of your packages at all times.....

COD Shipment Statuses:

Tracking your shipments is essential to keep you informed about the progress of your packages and ensure that they reach their destination...

Store settings

Properly configuring Ecommerce Pro will allow you to handle your shipping and inventory management operations more efficiently, which can...

Origin locations and packages

Correctly configuring your origin location and package details is essential to ensure accurate calculation of rates and...

Automatic Package

The Automatic Package is an advanced tool that automatically assigns the right package to your orders, thus optimizing your shipping process.....

Automated shipping rules

In Ecommerce Pro, you can set up shipping rules that allow you to automatically calculate the shipping costs of your orders. These rules can be...

Automatic label generation

Automatic label generation is a feature that creates shipping labels automatically in Ecommerce Pro when you receive a new order....

Live checkout rates (checkout)

Integrating your store with envia.com gives you access to the automatic checkout, a tool that displays shipping costs in real time.....

Rate Rules

Determine the shipping price you want to display in your online store at checkout, choosing between free shipping, shipping rates...

Backup Rates

Backup Rates are fixed prices that are displayed at checkout as an alternative when carriers are unable to generate a fixed price....

Products

Ensure the accuracy of your shipments Make sure that the dimensions, weight and details of your products are correctly configured. This ensures...

Advanced Settings

Ecommerce Pro's advanced settings are tools designed to automate and optimize the management of your shipments. These options allow you to...

Shopify

Integrate your Shopify store with envia.com to automate the shipping and delivery of products. This tool allows you to quote and select from a variety of...

Tiendanube

Steps to integrate your Tiendanube Ready! Now your Tiendanube is integrated with envia.com Configure your store Configure your store correctly to ensure...

Woocommerce

WooCommerce is a WordPress plugin that allows you to incorporate e-commerce functionality into your website. It offers features such as the management of...

Wix

Steps to integrate your Wix store Ready! Now your Wix store is integrated with envia.com Configure your store Configure your store correctly...

Jumpseller

Steps to integrate your store Ready! Now your Jumpseller store is integrated with envia.com. Configure your store Configure your store correctly to...

Bigcommerce

Steps to integrate your Bigcommerce store Ready! Now your Bigcommerce store is integrated with envia.com Configure your store Configure your store correctly...

Yampi

Steps to integrate your Yampi store Ready! Now your Yampi store is integrated with envia.com. Configure your store Configure your store correctly...

Bling

Steps to integrate Bling Ready! Your Bling store is now integrated with envia.com. Configure your store Configure your store correctly to ensure...

Ecwid

Steps to integrate your Ecwid store Ready! Now your Ecwid store is integrated with envia.com Configure your store Configure your store correctly...

Prestashop

Steps to integrate your Prestashop store 1. Generate a key from Prestashop Section Action Key Generate a new key. (This will be useful...

Mercado Libre

Steps to integrate my Mercado Libre store Ready! Your Mercado Libre store is now integrated with envia.com. Configure your store Configure correctly...

Amazon

Steps to integrate my Amazon store Ready! Your Amazon store is now integrated with envia.com. Configure your store Configure your store correctly...

Salesforce

Steps to integrate Salesforce Ready! Your Salesforce store is now integrated with envia.com . Configure your store Configure your store correctly to...

Walmart

Steps to integrate Walmart Marketplace USA Ready! Your Walmart Marketplace USA is now integrated with envia.com. Configure your store Configure your store correctly...

SHEIN

Before starting the integration, make sure you have your SHEIN account active. Otherwise, you may encounter errors during the...

Vtex

Steps to integrate my Vtex store Ready! Your Vtex store is now integrated with envia.com Important configurations Correctly configuring your store is...

Zoho Inventory

Steps to integrate my Zoho store Ready! Your Zoho store is now integrated with envia.com. Configure your store It is important to configure your...

Magento2

Steps to integrate your Magento store Ready! Now your Magento2 store is integrated with envia.com Configure your store Configure your store correctly...

Etsy

Steps to integrate Etsy Ready! Your Etsy store is now integrated with envia.com. 💡 Important Fact: For the integration to work properly,...

eBay

Steps to integrate my eBay store Ready! Your eBay store is now integrated with envia.com. Configure your store It is important to configure your...

Tiktok

Steps to integrate your Tiktok Spain store Ready! Now your Tiktok store is integrated with envia.com. Configure your store Configure your store correctly...

Create shipments

Creating a domestic shipment is easier than ever. With Enzo, you can manage your in-country shipments quickly and...

Cancel a shipment

With Enzo, cancelling a shipment is quick and easy. Our virtual assistant allows you to manage the cancellation of your packages in a...

Package tracking

Want to know where your shipment is? With Enzo, you can get the status of your shipment instantly, without complications. All you need is a few...

Create support ticket

If you need help, Enzo makes it easy for you to create a support ticket quickly and easily. You no longer have to...

Review ticket status

If you need help, Enzo makes it easy for you to create a support ticket quickly and easily. You no longer have to...

Integrate your ecommerce

Integrating your online store with Ecommerce Pro will allow you to optimize your shipping and ordering processes, improving the efficiency of your...

Create shipping label from Ecommerce Pro

Generating a waybill from Ecommerce Pro is a simple process that will allow you to manage your shipments efficiently. ....

Update store permissions

Permissions are authorizations that allow a secure connection between Envia.com and your ecommerce. Keeping these permissions up to date guarantees the correct functioning...

Features of the Orders section

The View Orders section of Ecommerce Pro is a key tool for efficient order management. Its intuitive design and functionalities...

Split Order

With Ecommerce Pro you have the Split Order tool, which allows you to separate the products of an order into multiple packages according to your...

Picking list & Packing slip

The picking list is a document that details the products to be picked from the warehouse for a particular order. This...

API Token

The token allows you to use the Envia.com API from your account. It is mainly used to identify the quotes and generate guides...

Retry of synchronization of shipment

When generating labels for your orders in the Ecommerce Pro > View Orders section, you may encounter problems when updating your...

Envia Fee Billing System

Envia.com has implemented an exclusive billing system for Brazilian companies based on the Envia fee. This system allows you to pay...

Make a payment

In order to enjoy all the benefits and services that envia.com has to offer, it is essential that you keep your account topped up. By...

Request credit

The credit is the obtaining of a loan in "balance sends" for the financing of your shipments. Envia.com puts at your disposal a monetary amount...

Request Refund

Refund refers to the money back you are entitled to if the product you send is lost, stolen or stolen...

Billing

What are invoices? Invoices are documents that detail the products or services that have been sold, along with their prices,...

Chargebacks

What are chargebacks? Chargebacks are adjustments that are applied when payment for a product shipped through the carrier is...

COD Cash Withdrawal

Si has recibido pagos contra entrega y quieres disponer de ese dinero en tu cuenta bancaria, sigue estos simples pasos para hacer…