Advanced Settings

The advanced settings of Ecommerce Pro are tools designed to automate and optimize the handling of your shipments. These options allow you to save time, avoid errors and offer a better experience to your customers.

• Automatic insurance
• Automatic declared value
• Return policy

Automatic insurance

Automatic declared value

The Automatic declared value ensures that the real value of the products in an order is recorded correctly and consistently throughout the entire process, from the checkout in your store to the registration in Ecommerce Pro.

The declared value is the amount representing the actual price of the products you’re shipping. This value may influence the shipping cost depending on the policies of the courier you use.

How does it work?

• The system automatically calculates the declared value at your store’s checkout, based on the product prices.
• This same value will be reflected when the order reaches Ecommerce Pro.
• It helps avoid discrepancies in shipping costs since, without this feature, the declared value could be 0 at checkout, causing additional costs to correct it later.

Steps to configure it

1. Go to Ecommerce Pro > Store settings
2. Look for the Advanced Settings
3. Enable the Automatic declared value option (enabled by default).
4. Set the minimum amount from which the declared value will apply (default value is 0)

ℹ️ The automatic declared value is not available in Colombia, as in this country the declared value is directly related to the insurance of the shipment.

Return policy

The tool Return policy allows you to include a customized section with your return policies directly on the packing slip printed with each shipment. This feature optimizes the after-sales process, as your customers receive clear instructions on returns, exchanges and refunds inside the package, avoiding the need to contact support.

How does it work?

• When activated, each packing slip generated will automatically include your customized policy.
• You can edit the content according to your conditions, times and contact channels.
• You can add emails, URL's or specific instructions.

Steps to configure it

1. Go to Ecommerce Pro > Store settings

2. Enter your store settings

3. At Advanced configurationslocate the Shipment Preparation section and activate the option Return policy.

ℹ️ Once activated, the policy will appear on all packing slips. Review and update the content periodically to keep the information current.