Pagos y Facturación / Payments

Make a payment

Table of contents

In order to enjoy all the benefits and services envia.com has to offer, it is essential that you keep your account topped up. By having an adequate balance in your account you will be able to make use of the shipping services efficiently.

This will not only make the shipping process easier for you, but also allows you to ship without having to worry about problems due to lack of refills in your account.

Methods of payment

  • Transfer.
  • Payment in cash
  • Credit/debit card.
  • PIX (Applies only in Brazil)

Steps to make a payment

  1. Accede a nuestra plataforma > Pagos y Facturación > Make a payment.
  2. A sidebar with the recharge options will be displayed:
    • Transfer: Esta opción te permite recargar saldo desde tu tarjeta de crédito o débito asociándola a tu cuenta con Ecart Pay.
    • Interbank transfer: With this option, you are provided with the necessary information to recharge your account from any bank or branch. Your payments will be automatically credited to your account, you will not have to wait long to see the balance in your account.
  3. Enter the amount you want to recharge and follow the steps of the payment process.

Considerations

  • Payment method and minimum recharge amount depend on the country where your account is registered.
  • Your balance will be immediately credited to your account. It is worth mentioning that, during times of high demand, recharging may take up to an hour.
  • If your payment is not reflected within 24 hours, open a support ticket. You can find this option in the main menu, under the information icon.

FAQ

Did you get the following error: "Transaction does not allow cardholder"?

In this case, unfortunately we cannot solve it, as it is a direct matter between the cardholder and his bank. We suggest you try another card or another means of payment, such as cash.

I have made a payment through PIX, but the amount still does not appear in my account, what should I do?

Payments made through PIX may take up to 1 hour to be reflected in your account. If after this time the payment still does not appear, please create a ticket with the "Payment Pending" option and attach proof of payment.
Our team will review your application and assist you as soon as possible.
Consult as create a ticket.

Did you find this resource useful?

3
4

Send us a message

Our support team will always be available to answer your questions and provide you with the help you need.

sales.us@enviashipping.com