Make a payment

To enjoy all the benefits and services that envia.com has to offer, it's essential that you keep your account topped up. With available balance, you'll be able to generate shipping labels, get shipping quotes, and conduct business without interruptions.

Methods of payment

The available methods depend on the country where your account is registered:

• Credit or debit card — via Ecart Pay
• Bank Transfer (STP / SPEI) — from any bank using the information from Envía.com
• Payment in cash
• PIX (Brazil only)
• Interbank CLABE (Mexico only) — automatic top-up from your bank account

How to Add Credit

1. Go to Payments and Billing > Make a payment
2. Enter the amount you want or select one of the quick amounts: $250, $2,000, $7,000, or $15,000 MXN.
3. Click “Proceed with payment” and follow the steps.

Bank Transfer (STP / SPEI)

If you'd rather make a transfer from your bank, you'll find the section on the same page Bank Transfer using your Envía.com account information (bank, name, and CLABE). Transfers via SPEI are credited to your account automatically, without having to submit proof of payment.

Automatic reloading

You can set up an automatic payment so that your balance is automatically reloaded whenever it falls below the limit you set, either with a card or using an interbank CLABE (Mexico only).

To set up automatic top-up, see the article Automatic payments.

Export Invoice Records

From Payments and Billing > Payments You can export all your records to a CSV file with no page limit. The file includes a column of origin which indicates whether each charge came from a connected platform (Shopify, Mercado Libre, etc.) or was generated manually.

1. Go to Payments and Billing > Payments.
2. Click Export Records.
3. The CSV file will be downloaded with all your records and the source column included.

If your payment does not appear

If your top-up doesn't appear in your account after 1 hour:

1. In Payments and Billing > Make a payment, use the button Payment Not Credited to submit an application.
2. You can also write to pagos@envia.com along with your payment receipt.

FAQ

I got the error message “Transaction not allowed for this cardholder.” What should I do? This error comes from your card's issuing bank, and we cannot resolve it through Envía. Please try using a different card, an SPEI transfer, cash, or—if you have an account in Mexico—an interbank CLABE transfer.

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I made a payment via PIX, but it doesn't show up in my account. What should I do? PIX payments may take some time depending on the bank and the current volume of transactions. If the balance does not appear after 1 hour, please write to pagos@envia.com with the receipt or use the button “Payment Not Credited”.

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How do I set up automatic top-ups with CLABE? Read the article Automatic payments where you'll find the complete steps to register your CLABE and set up automatic payment.