Backup Rates

- Backup Rates are fixed prices displayed at checkout as an alternative when carriers cannot generate a quote due to technical errors or lack of coverage. They work for both domestic and international shipments.

• ✅ Compatible with:  Shopify, Wix, WooCommerce, Ecwid, Yampi, BigCommerce
• ❌ Not compatible (for now): Tiendanube, Jumpseller

The main benefits of backup rates are:

• Prevent loss of sales:  Ensures your customers always have a shipping option available.
• Flexibility: Allows setting rates based on weight ranges and shipping type (domestic or international).
• Improves customer experience: Ensures continuity in the purchasing process, even in case of carrier disruptions.

Steps to add a backup rate

1. Go to the Ecommerce Pro > Store settings
2. Ensure that your Live Checkout Rates is enabled and you have selected at least one carrier service.
3. Enable the Backup Rates option and set your rates:
   • Specify whether your rate is for domestic or international shipments
   • Add the name that will appear in the customer's checkout
   • Assign an estimated delivery time (days)
   • Select the weight unit and set rates by weight range
4. Save changes

Once configured, backup rates will be ready to activate automatically in contingency cases.

Important considerations

• They only activate if no selected carrier can provide a quote.
• If checkout is disabled, backup rates are also disabled.