Products

Ensure the accuracy of your shipments

Make sure the dimensions, weight and details of your products are set up correctly. This ensures accurate shipping rate calculations and expedites shipments, especially international shipments. If the information is incomplete or incorrect, you could have problems with erroneous rates.

Steps to synchronize products

1. Ve a envia.com y dirígete a Ecommerce Pro > Products.
2. Click the Synchronize button. This process searches for and stores your product information. Depending on the number of products, it may take a few minutes.
3. Once completed, you'll see your products in the table with their relevant information, such as name, SKU, dimensions, and whether they have variants.
   • Add additional packages for bundled or promotional products that require more than one package. You only need to specify the number of extra packages you want (up to a maximum of 10) when placing your order.
   • When you receive an order, the system will automatically add the additional packages you've selected.
4. If some fields are empty or products don't synchronize correctly, you can make modifications in bulk or individually

Bulk editor

The bulk editor functionality allows you to edit the information of several products at the same time, thus optimizing the editing time and facilitating the management of your product catalog.

How to use the bulk editor

1. Ve a Ecommerce Pro > Products.
2. Select the products to be modified.
3. Click on the three dots on the side of the button Modify.
4. You may change the following options:
   • Dimensions. Add the dimensions (length, width, height, weight) of the products. More information.
   • Product Code (Individual). Harmonized codes are globally standardized names and numbers for classifying traded products.
   • Made in (Individual). Indicates the country of origin of your product to determine its provenance.
   • Details (Individual).
     • Shipping required: The product needs to be shipped through envia.com.
     • Fragile product: An item that can be easily damaged or broken if not handled with care.
     • Refrigerated shipment: Refers to the transportation of goods in a temperature-controlled environment.
     • Hazardous material: Substances or materials that may pose a risk to health, safety, property or the environment during handling, storage, transportation or use.
     • Automatic insurance: The product is automatically covered by an insurance policy for possible loss, damage or theft during transit.
5. Once you make the modifications, save the changes.

Update product dimensions

Keeping your product dimensions up to date is important so that the correct dimensions can be automatically assigned to your packages.

1. Click on the dimensions column of the products you want to update.
2. Edit the information as appropriate:
   • Products without variants: Edit each product individually.
   • Products with variants: You'll see a Multiple dimensionsmessage, as variants may have different sizes. When selected, an individual form will be displayed where you can add or modify the dimensions of all variants.

Benefits of keeping your products up to date

• Improve the accuracy of shipping rates. This configuration will improve the accuracy of the calculated shipping rates, minimizing errors during your shipments.
• Packaging optimization. If your products are collapsible, add their minimum dimensions to improve packaging.
• Facilitate international shipments. By having all the details of the products, international shipments are processed more easily, since by generating waybills, you have everything declared.

Table of Products in Ecommerce Pro

Within the product table, you will be able to see key information such as:

Title	Description
Product	Product name and its SKU
Store	Ecommerce store where the product is located
Dimensions	The product's dimensions are displayed
Variants	Product variants
Product code	Harmonized code under which your product is classified. More information. Identify your HS code at the U.S. Census page
Made in	Indicate the country of origin of your products to determine their provenance. Find country codes in the Country Code Planet website
Actions	Edit product information if required

• Within our platform, view your products and make sure they have all the dimension data. Please note that if you have just completed an ecommerce integration, your products will not be reflected immediately.
• Check if your product is a hazardous material at the FedEx Service Label

FAQ

Are product data updates in Ecommerce Pro reflected in my store?

The data you enter in Ecommerce Pro is used exclusively to optimize shipments, and the dimensions you set may not match those you have in your store.

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Will updating my product dimensions in my store automatically update them in Ecommerce Pro?

Product updates in your store do not automatically sync with envia.com. To ensure accurate shipping, you must manually update the dimensions in Ecommerce Pro if there are no previous records.

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Can I modify multiple products at once in Ecommerce Pro?

Yes. You can use the bulk editor to change information for multiple products simultaneously. Just select the products, make the modifications, and save the changes.

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What do I do if my products don't sync correctly?

If some products don't sync or appear with empty fields, you can edit them individually or use the bulk modification option to correct the information.

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How is the shipping rate for my products calculated?

Shipping rates are calculated based on the dimensions, weight, and destination of the package. Keeping this information up to date is key to avoiding errors in rates.

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Section	Description
Product Name	Allows you to manually enter the product name.
Store	Indicates the store or place where the product is located.
Product Type	Refers to the category or type of product.
Requires Shipping	Indicates whether the product requires shipping or not.

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Element	Description
ID (No edit)	Unique identifier for each product, ensuring a distinct reference.
Shop ID (No edit)	Identifies the specific ecommerce store associated with the product.
Name (No edit)	Product name, not subject to editing.
SKU (No edit)	Stock Keeping Unit, a unique identifier for each product to manage inventory.
Length	Product dimension in the direction of length.
Width	Product dimension in the direction of width.
Height	Product dimension in the direction of length.
Weight	The weight of the product.
Weight Unit	Unit of measure for weight (for example, kilograms, pounds).
Length Unit	Unit of measure for dimensions (for example, centimeters, inches).
Require Shipping	Indicates whether the product requires shipping.
Harmonized System Code	A standardized system for naming and classifying products for international trade.
Made in (Country Code)	Country code indicating the origin of the product.
Hazardous Material	Indicates whether the product is hazardous.
Fragile Product	Indicates whether the product is fragile or delicate.
Automatic Insurance	Indicates whether insurance is automatically included with shipping.
Refrigerated Shipping	Indicates whether the product requires refrigerated shipping.

Important note. Avoid dragging values downward in the Excel file, as this could alter the dimensions and generate errors.

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What to do if I have problems importing the file?

• Make sure the file is named Products and the internal tab is named products.
• Verify that the SKU field is complete.
• Confirm that your file is in the correct format.