Create shipment / International shipments
Customs, taxes and duties
When you send a package to another country, you don't just pay for transportation: the customs office of the country of destination may charge taxes, duties and other import tariffs.
ℹ️ Customs: It is the authority that checks shipments as they cross borders. If a shipment does not comply with requirements or charges are not paid, the package may to be delayed, withheld or returned.
Knowing and correctly configuring these charges helps you:
- Avoid surprise charges at the time of delivery.
- Reduce delays and missed deliveries.
- Show clear final prices to your customers.
- Avoid refunds or customs retentions.
What are taxes and duties?
The customs duties and taxes are charges applied by customs authorities when a product enters a country.
These charges are calculated based on:
- Type of product (category or classification)
- Declared value
- Country of destination regulations
- Route and carrier selected
In order for the shipment to be delivered, these charges must be paid. Depending on the option you select on Envia.com, charges may be payable:
- In advance (prepaid)
- At the time of delivery
- After delivery (invoiced to the sender)
Correctly configuring customs
Configure correctly who pays taxes and duties at Envia.com directly impacts the delivery experience.
Incorrect configuration may cause operational issues and inconvenience to the recipient.
This helps to avoid:
- Unexpected charges to the recipient.
- Delivery delays.
- Packages rejected by the customer.
- Customs withholdings or refunds.
- Subsequent invoices not expected.
Duty and tax payment options
At Envia.com you can choose how and when customs charges are paid on international shipments.
The options available depend on the carrier, the route and the country of destination.
Envia.com will automatically display only compatible options during checkout or in the carrier configuration.
1) Envia Guaranteed (Prepagado) - Recommended
Pay now. Customs charges are prepaid and the amount is guaranteed.
Con Envia Guaranteed:
- Charges are calculated in advance.
- Paid during checkout.
- The amount shown is the final amount.
The addressee:
- Receive the package without additional payments.
- There will be no surprise charges at the time of delivery.
This option significantly reduces:
- Delivery delays.
- Failed deliveries.
- Rejections due to unexpected charges.
ℹ️ This option is commonly known as DDP (Delivered Duty Paid).
2) Recipient pays on receipt (DAP)
Pay later. The consignee covers customs charges at the time of delivery.
With this option:
- No upfront charges are payable.
- Customs calculates the final amount when the shipment arrives in the destination country.
- The recipient must pay before receiving the package.
Important considerations:
- The final amount is not known at checkout.
- The customer can refuse the package.
- There is an increased risk of delays or missed deliveries.
ℹ️ This option is commonly known as DAP (Delivered At Place).
3) Sender (invoiced after delivery)
Pay later. Customs charges are billed to your account once the shipment is delivered.
With this option:
- You do not pay in advance
- Charges are billed to your account after the shipment is delivered.
- The final amount may vary if it was estimated
⚠️ This option is intended for specific operating cases or legacy configurations and may not be available to all users. If you do not see it as an option, this is normal.
Choose the correct customs option
During checkout or carrier configuration, choose the option that best suits your operation:
- Envia Guaranteed (Prepagado): if you are looking for clear costs and fewer incidents. (Recommended)
- The recipient pays on receipt: if you prefer the customer to cover the charges.
- Sender invoiced later: only for specific operational needs.
ℹ️ You can only select one customs payment option per shipment.
Disponibilidad de Envia Guaranteed
Envia Guaranteed no está disponible para todos los carriers o destinos.
- If the option appears during checkout, it means that the carrier and route supports duties and taxes. prepaid and guaranteed.
- If it does not appear, the route does not allow for guaranteed customs calculations.
ℹ️ No additional user configuration is required.
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