Ecommerce Pro / FAQ
Configure duties and taxes in your checkout
Import duties and taxes are charges that destination countries apply to international packages. Now you can decide who pays them in each of your connected stores, independently per store and according to the carrier you use. To use this feature you need to have at least one store connected in Ecommerce Pro and an international carrier configured.
Steps to configure it
1. Log in to your Envia.com account.
2. Go to Ecommerce Pro > Set up your account.
3. Locate the section Automatic Quotation in the Checkout of your store section and click on Edit services.
4. Choose how duties and taxes will be handled according to your carrier's available options.
5. Save the changes.
Options available depending on your carrier
DHL International
The recipient pays at the time of delivery.
Your customer pays duties and taxes when he receives the package.
Envia Guarantizado (Prepaid).
Your customer sees and pays duties and taxes in advance during checkout.
ℹ️ If you want your client to know the total cost before buying, the option DHL Prepaid (Prepaid) Shipping is the best alternative. Available only with DHL for now.
FedEx and UPS International
Sender
Customs duties will be charged after the package is delivered to your Envia account.
Recipient pays on delivery
Payment by the recipient: The customer pays customs duties and taxes upon receipt of the package. This may result in delays or missed deliveries.
Shopify drilldown
When you have Ship Guaranteed with DHL enabled, your customers will see the cost itemized directly at checkout before confirming their purchase.
- Shipping cost
- Amount of duties and taxes
- Total cost
ℹ️ This breakdown is currently only visible on Shopify. On other platforms, duties are included within the total shipping rate without being displayed separately.
Special cases and warnings
Platforms other than Shopify. If you have a store on another ecommerce platform with real-time rates, the prepaid fees will be included in the total shipping rate. However, your customers will not see a detailed breakdown in the checkout at the moment. Shopify is the first platform where this is visible separately.
Send Guaranteed does not appear as an option. This mode is available only with DHL for now. In future updates it will be enabled for more international carriers.
Configuration per store. If you have several stores connected, remember to make this configuration in each one independently.
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