Cancel label

Steps to cancel a label

1. Access envia.com and go to Shipping > My shipments
2. Identify the label you want to cancel
3. Click on the 3 dots within the section on Actions button and select Cancel

💡Important note. Within 24 hours you will see the cancellation reflected in your account.

FAQ

What are the criteria for canceling my label once it has been generated?

• The label is not used for 5 days after its creation.
• The label was generated due to an involuntary user error during the label generation process.