Verify account

Verification of your account is an essential step in order to activate all platform functions and ensure a secure experience. This process confirms your identity and allows you to ship with full access and accountability.

• Full access to advanced tools and functionalities.
• Greater security in the handling of your shipments.
• Mandatory to issue waybills with certain parcels and invoicing.

ℹ️ Access to your account is personal and non-transferable. All registered activity will be your responsibility.

Steps to verify my account

1. Log in to Envia.com and go to My company.
2. Click on the Pending button.
3. Select the type of verification:
   • Legal representative/Physical person
   • Legal entity
4. Choose your place of residence: United States of America or other.
5. Raise the required documents according to your countryYou can upload files or use the camera of your cell phone/computer.
6. Take a selfie in real time.
7. Click End and saves while we process your data.

ℹ️ The automatic verification can take from 1 to 25 minutes.

Required documents by country

Common reasons for rejection

Avoid these common mistakes to get your verification approved the first time around

1. Incorrect or Incomplete Information

• Inaccurate Personal Data: Make sure that your name, date of birth and other personal data exactly match those on your identity card.
• Incomplete Documents: All required fields must be filled in with the correct information.

2. Selfie Mismatch

• Your selfie must clearly match the image on your official document.
• The photo must be taken in real time, with good light and sharpness.

3. Unsatisfactory Age

• Verify that you meet the minimum age requirement, according to our Terms and Conditions.

4. Invalid Document

• Must be a valid official document (no school or library cards).
• The quality of the photo provided is inadequate (blurry, dark, reflections, etc.). Be sure to upload a clear, well-lit photo.
• Submitting altered or falsified documents will result in immediate denial of verification.
• Documents or photos that appear to be edited with graphics software will not be accepted. Provide original images without alterations.
• Screenshots of documents are not accepted. Upload photos or clear scans of the original documents.

5. Duplicate Account

• Verification is being performed by a user with duplicate documents or information in our platform/database.

FAQ