Verify account

Verifying your account is an important step to fully access all the services offered by the platform. By having your account verified, you can take advantage of a wide range of features, ensuring a complete and secure user experience.

You will be required to complete an identity verification process automatically required by our system. Once registered and verified on our platform, you will be fully responsible for all shipments made from your account.

Remember that access to this platform is personal, non-transferable and exclusive knowledge of the user.

Steps to verify my account

1. Log in to envia.com and go to your company's settings.
2. Select the Pending
3. Choose the type of verification, either Legal Representative/Person or Legal Entity.
4. Indicate your residence or place of residence: United States of America or other.
5. Upload your required documents, either manually or using the camera on your cell phone or computer.
6. Take a selfie photo.
7. Click Finish and save while we process your data. The automatic verification may take from 1 to 25 minutes.

Required documents by country

Country	Natural Person	Moral Person
Argentina	DNI – Foto, CUIT (número), Selfie	Articles of Incorporation, Power of Attorney of the Legal Representative, CUIT (document), DNI (National Identity Card) - Legal Representative
Brazil	Identity Card, Driver's License, CPF, Selfie	CNPJ, Complete Certificate, Legal Representative's Identification Document
Canada	Valid ID / Passport, Tax ID, Proof of address (maximum 3 months)	Deed of Incorporation / Certificate of Incorporation, Power of Attorney, Tax Identification Number, Legal Representative's Identification Document
Colombia	Identity Card, Taxpayer Identification Number (RUT), Selfie	Certificate of the Chamber of Commerce, RUT (certificate), Identification Document of the Legal Representative
Spain	DNI (both sides), NIF, Selfie	Articles of Incorporation, Power of Attorney of the Representative, NIF, DNI (both sides) of Legal Representative
Guatemala	ID card, RTU, Selfie	Articles of Incorporation, RTU, Power of Attorney of Representative, Identification Document of the Legal Representative
India	PAN Card, Aadhar Card, Driving License, Valid Identity Card / Passport, Selfie	Certificate of Incorporation / Company Identification Number, Certificate of Registration, Legal Representative's Identification Document
Mexico	INE, Passport, Driver's License, Selfie	Articles of Incorporation, Proof of Address (if required), Proof of Tax Status (RFC, number), Power of Attorney of Representative, Identification Document of Legal Representative (INE, Passport, Driver's License)
Peru	ID, RUC, Selfie	Articles of Incorporation, Power of Attorney of the Legal Representative, RUC (Taxpayer Identification Number), Proof of Address
South África (ZA)	DNI, Proof of address (3 months maximum), NIF	Certificate of registration, Tax ID, Power of Attorney, Legal Representative's Identification Document
UK	DNI, Proof of address (3 months maximum), NIF	Certificate of Incorporation, Power of Attorney, UTR, Legal Representative's Identification Document
USA	Valid ID card / Passport, Tax ID / TIN	Deed of incorporation / Certificate of incorporation, NIF / TIN, valid ID / Passport of the Legal Representative

Reasons for verification rejection

To ensure that your verification process is successful, it is important to be aware of and avoid common mistakes. Below are the most common reasons why your account verification may be rejected:

1. Incorrect or Incomplete Information

• Inaccurate Personal Data: Make sure that your name, date of birth and other personal data exactly match those on your identity card.
• Incomplete Documents: All required fields must be filled in with the correct information.

2. Selfie Mismatch

• The selfie provided does not match the photo on the ID card. Remember that this process is a vividness test, which must be taken clearly and accurately, it must match the person who appears on the identity document provided at the beginning.

3. Unsatisfactory Age

• The age indicated does not meet the requirements of the service. Make sure you meet the minimum age requirement, this can be found directly in our Terms and Conditions.

4. Invalid Document

• The file provided is not a valid identity document (e.g., send a library card instead of an official ID).
• The quality of the photo provided is inadequate (blurry, dark, reflections, etc.). Be sure to upload a clear, well-lit photo.
• Submitting altered or falsified documents will result in immediate denial of verification.
• Documents or photos that appear to be edited with graphics software will not be accepted. Provide original images without alterations.
• Screenshots of documents are not accepted. Upload photos or clear scans of the original documents.

5. Duplicate Account

• Verification is being performed by a user with duplicate documents or information in our platform/database.

Recommendations for a successful verification

By following these recommendations, you will increase your chances of having your verification approved without problems.

• Check in Detail: Verify all your data before submitting it.
• Image Quality: Uses clear, well-lit, glare-free images.
• Original Documents: Do not edit or alter your documents.
• Consistency: Make sure that all information matches in all documents provided.

FAQ