Verify account

Verifying your account is an important step to fully access all the services offered by the platform. By having your account verified, you can take advantage of a wide range of features, ensuring a complete and secure user experience.

You will be required to complete an identity verification process automatically required by our system. Once registered and verified on our platform, you will be fully responsible for all shipments made from your account.

Remember that access to this platform is personal, non-transferable and exclusive knowledge of the user.

Steps to verify my account

1. Log in to envia.com and go to your company's settings.
2. Select the Pending
3. Choose the type of verification, either Legal Representative/Person or Legal Entity.
4. Indicate your residence or place of residence: United States of America or other.
5. Upload your required documents, either manually or using the camera on your cell phone or computer.
6. Take a selfie photo.
7. Click Finish and save while we process your data. The automatic verification may take from 1 to 25 minutes.

Required documents by country

Reasons for verification rejection

To ensure that your verification process is successful, it is important to be aware of and avoid common mistakes. Below are the most common reasons why your account verification may be rejected:

1. Incorrect or Incomplete Information

• Inaccurate Personal Data: Make sure that your name, date of birth and other personal data exactly match those on your identity card.
• Incomplete Documents: All required fields must be filled in with the correct information.

2. Selfie Mismatch

• The selfie provided does not match the photo on the ID card. Remember that this process is a vividness test, which must be taken clearly and accurately, it must match the person who appears on the identity document provided at the beginning.

3. Unsatisfactory Age

• The age indicated does not meet the requirements of the service. Make sure you meet the minimum age requirement, this can be found directly in our Terms and Conditions.

4. Invalid Document

• The file provided is not a valid identity document (e.g., send a library card instead of an official ID).
• The quality of the photo provided is inadequate (blurry, dark, reflections, etc.). Be sure to upload a clear, well-lit photo.
• Submitting altered or falsified documents will result in immediate denial of verification.
• Documents or photos that appear to be edited with graphics software will not be accepted. Provide original images without alterations.
• Screenshots of documents are not accepted. Upload photos or clear scans of the original documents.

5. Duplicate Account

• Verification is being performed by a user with duplicate documents or information in our platform/database.

FAQ