Shopify

Connect your Shopify store with Envia.com to automate your shipping, display real-time shipping rates to the customer and manage multiple packages from one place. This integration improves the efficiency of your operation and your shoppers' experience.

Connect your Shopify store to Envia.com

1. Log in to your Envia.com account
2. Go to Ecommerce Pro > Connect Store
3. Click Integrate my ecommerce, select Shopify and then click Continue.
4. On the next page, select Install and log in to your Shopify account.
5. Accept the required permissions and select Install.
6. Verify your Envia.com registered email address and click on Continue.

You're done! Now your Shopify store is integrated with envia.com.

Set up your store on Envia.com

These settings are made directly from your Envia.com panel. They are essential for the integration to work properly.

For more details, see our help articles on settings of your store.

Set up your Shopify store

Enables automatic checkout

To activate the automatic shipping rates in your store, it's important to meet certain specific Shopify conditions. These will allow you to optimize the checkout process and enhance the customer experience.
To learn all the details and requirements for using this tool, consult the conditions provided in Shopify's help center.

Plan Change: If you change your Shopify plan and no longer meet the above requirements, the partnership with the carrier service will be automatically deactivated.

Solution: Error message when activating checkout

It is important to note that in order to activate envia.com checkout service, you must first enable carrier-calculated shipping in your Shopify store.

This message simply indicates that you need to enable a specific configuration in your Shopify store before you can use the Envia.com checkout service. Make sure to enable this option in your store's shipping settings to take advantage of the full functionality of the integration.

Local configurations per country

Colombia: "Nit/CC" field

If your Shopify store is in Colombia and you are using Ecommerce Pro, adjust the following details to ensure the accuracy of your order information:

1. Log in to Shopify and go to Setting.
2. Under Payment Screen, find Customer Information.
3. Check Company name as required and save your changes.
4. Find Checkout screen language and click on Manage checkout screen language.
5. Make sure you are in the Checkout & system section and look for the Company label.
6. Write "Nit/CC" at Company label and save.

These settings ensure that the Nit/CC field is displayed correctly in the details of your future orders in Colombia.

Guatemala: Field "Zone

If your Shopify store is in Guatemala and you use Ecommerce Pro, adjust the following details to ensure accurate information in your orders:

1. Log in to Shopify and go to Setting
2. In Payment screensearch for Customer Information. Mark Address Line 2 (floor, apt., dept., building, etc.) as required and save the changes.
3. Find Checkout screen language and click on Manage checkout screen language.
4. Make sure you are in the Checkout & system and locate the field Address2 label. Change the text in the Address2 label to "Zone" and save the changes.

These adjustments will ensure that the Zone field is correctly displayed in the details of your future orders in Guatemala.

FAQ

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What to do if the tracking number is not updated?

This issue occurs when an order is generated on envia.com with its tracking number and is not updated correctly in Shopify. Follow these steps to fix it:

1. In Shopify, select Orders and find the order with the incorrect number.
2. Within the order, select the three dots and click Edit Tracking.
3. Copy the correct tracking number from envia.com into the Tracking number field.
4. Make sure the Carrier is correct and adjust if necessary.
5. In Tracking URL, add the link to the envia.com tracking page.
6. Save the changes.