Link a product to a shipping package

When you manage multiple products, it is important that each one is linked to the correct package so that your shipments are priced and processed...

Configure duties and taxes in your checkout

Import duties and taxes are charges that destination countries apply to international packages. Now you can decide who...

Tiny

Connect your Tiny store with Envia.com to synchronize orders and manage your shipments automatically. ⚠️ Integration requires generating...

Upload documents in international shipments

When shipping internationally, some carriers may require additional documents beyond the commercial invoice to comply with customs regulations of the country of destination.

Add products

Adding your products allows you to record the information needed to create shipments more quickly and accurately. By having your products...

Commercial invoice for international shipments

The commercial invoice is a mandatory document for all international shipments and is used by customs to: If the commercial invoice is not...

Customs, taxes and duties

When you send a package to another country, you not only pay for the transport: the customs of the destination country may charge taxes, duties...

Tray

Easily integrate your Tray store with Envia.com to automate your shipments, calculate real-time rates, and generate automatic labels. This guide...

Create return guides for prepared orders in Shopify

Do you have products that your customers want to return and you want to do it without complications? Now you can manage returns quickly and synchronized from...

CDiscount

Integrating your CDiscount store (via Octopia) with Envia.com allows you to automate the management of your shipments and centralize operations from a single...

Shipment reports and account statements

Envia.com reports are downloadable files in Excel format that contain all the relevant information about your logistic or financial operations...

Additional charges USA

When shipping to the United States, it is important to consider that some couriers apply additional U.S. charges depending on the characteristics of the package,...

Miravia

Connect your Miravia store with Envia.com Done! Now your Miravia store is integrated with envia.com ℹ️ Make sure you select “Delivered by Seller...

Register additional units and services

In this section you must register all the transportation units with which your company operates, indicating their type, quantity and...

Guidance for FTL supplier registration

Do you want to offer your Full Truckload (FTL) transportation services through Envia.com? This guide shows you step by step how to...

Routes and coverage areas

The Routes and zones section allows you to indicate where your company operates and its geographical coverage in Mexico and the United States....

Operation and certificates

The Operation and certificates section allows you to record your company's operational capacity: number of drivers, type of licenses, available units...

Upload documentation

After completing the registration, the next step is to upload the legal and operational documentation in the Documentation section of the...

Company registration and tax data

The registration of the account details is one of the most important steps to register as a supplier in Envía FTL.....

Create an Envia FTL account

Creating your account on the Envia FTL dashboard is the first step to operate as a transport provider on the platform .....

Statement of Account

The Envia.com account statement is where you can review all the financial movements related to your shipments. Here you will find details such as...

Alerting a pickup

If you have already rescheduled a failed collection on the platform, it is important that you also manually alert the support team. This step...

Delivery confirmation by WhatsApp

Having a clear confirmation that your package was received can make all the difference in a sale. By activating the notifications of...

Guide for international shipments

Sending a package abroad may seem complicated, but with Envia.com it is a simple and secure process. From your account you can activate...

Important recommendations for your international shipments

Making an international shipment is not only about generating the waybill and delivering the package. There are certain key points that, if you...

Product declaration

When you ship internationally, customs needs to know exactly what your package contains. This information determines the taxes, duties and whether or not...

Activate international shipments

Before you can ship abroad with Envia.com, you need to activate the International Shipping option in your profile. This will...

Squarespace

Steps to integrate your store Done! Your Squarespace store is now integrated with Envia.com. Configure your store on Envia.com These settings will be...

Envia.com sandbox environment

Envia.com's test environment is a safe space where you can experiment with all the features of the platform without affecting...

View Proof of Delivery (POD) for your shipments

Proof of Delivery (POD) allows you to confirm that a package was successfully delivered without the need to contact support or...

Import products with Excel file

Bulk upload via Excel template is the fastest way to update or add multiple products in Ecommerce Pro. However,...

Product table in Ecommerce Pro

The product table in Ecommerce Pro is your main panel to manage your catalog information. Knowing each column and...

Edit and update products

Keeping your product information up to date is essential to calculate accurate shipping rates and avoid delays. With the bulk editor...

Synchronize products

Synchronizing your products from your ecommerce store to Ecommerce Pro saves you time and avoids manual upload errors. With...

Massive product elimination

Delete your products that you no longer want to sell to keep your catalog organized and updated. With this option you can manage your inventory...

Classify products as stackable or roll-up products

When a customer buys several units of a product, the system usually calculates the package as if each piece occupies its volume...

Envia.com API

Envia's API allows developers to integrate shipping functionality directly into their platforms, online stores or internal systems.....

Request payment of commissions

Requesting the payment of your commissions is a quick and easy process within the Partners portal. This functionality allows you to carry...

Why does the message "Store already installed" appear?

If when you try to integrate your ecommerce store in Envia.com you see the message Store already installed, it means that this store has already been linked...

Reschedule failed collection

If a collection did not take place, you can now reschedule it directly from the platform without the need to contact support or...

Consult credit line

Your credit line allows you to use money in advance within the platform, facilitating your operations. You can check your balance, payments...

Additional charges Mexico

When shipping within Mexico, it is important to consider that some parcel carriers apply additional charges depending on the characteristics of the package or...

Automatic payments

The automatic payment helps you keep your operations uninterrupted, avoiding the need to make manual payments. Depending on the type of...

Confirmation by WhatsApp for payment on delivery (COD)

When you ship COD, it is common for some orders to be cancelled upon delivery. To help you...

Generate a consolidated freight shipment (LTL)

Consolidated freight shipments, also known as LTL (Less Than Truckload), allow you to transport goods without the need to fill a unit...

Link shipment to order

Linking allows you to link an already generated shipment to an order in your Ecommerce Pro store. This feature is useful when...

Configure custom fields in Shopify

Improve address capture in your Shopify store linked with Envia.com's Ecommerce Pro. This configuration allows your customers to enter...

Odoo

Easily integrate your Odoo store with Envia.com to automate shipping management and generate waybills from a single platform. This guide...

Configure packing slip printing

From Ecommerce Pro you can decide how packing slips are printed and downloaded when generating your guides. These options help you to...

Collect-on-delivery section

The Collect on Delivery section allows you to keep a detailed control of the payments your customers make when they receive their orders.....

Everything you can do in the section "My Shipments".

Do you want full control over your shipments and resolve any situation from one place? The My Shipments section is designed so that you can...

Assign new owner to the account

If you need to change the main responsible for your account, you can do it yourself from the user panel. This action allows you to assign...

General guide to Full Truckload Service (FTL)

Do you need to transport high volume or high value goods? At Envia.com you can easily quote the FTL service, ideal for full truckloads that...

Report Full Truckload Shipment Claim

If your merchandise suffers theft, damage or an accident during transport, it is important to act immediately to protect your cargo and...

Additional charges for full-load service

During the Full Truckload (FTL) shipping process, additional charges may be incurred when non-standard service situations occur.....

Units for full-load service

The Full Truckload (FTL) service at Envia.com offers you a wide variety of units adapted to the type of merchandise, volume and...

Additional services in full-load service

In addition to the movement of goods, the Full Truckload (FTL) service at Envia.com allows you to add additional services to customize your operation...

Track full truckload shipment

The Full Truckload (FTL) service at Envia.com includes GPS-equipped units, allowing you to track the location of the truck...

Quote full truckload shipment

The FTL (Full Truck Load) service allows you to transport large-volume merchandise in a truck exclusively for you,...

Update store permissions

Permissions are authorizations that allow a secure connection between Envia.com and your ecommerce. Keeping these permissions up to date guarantees the correct functioning...

Automatic label generation

Automatic label generation is a feature that creates shipping labels automatically in Ecommerce Pro when you receive a new order....

API Token

The token allows you to use the Envia.com API from your account. It is mainly used to identify the quotes and generate guides...

Contact Enzo

Enzo is ready to answer your questions and facilitate your tasks within the platform. Steps to communicate with Enzo

Create shipments

Creating a domestic shipment is easier than ever. With Enzo, you can manage your in-country shipments quickly and...

Review ticket status

If you need help, Enzo makes it easy for you to create a support ticket quickly and easily. You no longer have to...

Create support ticket

If you need help, Enzo makes it easy for you to create a support ticket quickly and easily. You no longer have to...

Cancel a shipment

With Enzo, cancelling a shipment is quick and easy. Our virtual assistant allows you to manage the cancellation of your packages in a...

Package pickup

With Enzo, you can schedule the pickup of your shipments quickly, without having to wait. In just a few steps, your order will be ready and...

Package tracking

Want to know where your shipment is? With Enzo, you can get the status of your shipment instantly, without complications. All you need is a few...

Envia.com Virtual Assistant

Enzo is Envia.com's intelligent virtual assistant, designed to facilitate the management of your shipments and provide you with fast and efficient support....

Register customers on Envia Partners

With Envia Partners, you can register customers and get exclusive benefits while contributing to the digitization of the logistics industry. Methods to register...

What is the Envia Partners Program?

The Envia Partners Program is a unique opportunity to generate income by recommending our services. If you have an agency, business or community...

Partners Registration

The Partners Program allows you to generate additional income by recommending our logistics services to other businesses. By registering, you will be able to access commissions...

Generate international waybill

With your account already enabled for international shipments, the next step is to generate your first waybill. From the Envia.com platform you can...

Tiktok

This article will guide you step by step to integrate your TikTok Shop Spain store with Envia.com and make it ready to operate...

Overweights in shipments

The Overweights section allows you to view and manage the additional charges resulting from weight differences in your shipments. With this...

Envia Fee Billing System

Envia.com has implemented a billing system exclusive to Brazilian companies, which is based on the Envia fee. This system allows you to pay...

Create shipping label from Ecommerce Pro

Generating a shipping label from Ecommerce Pro is a simple process that will allow you to manage your shipments quickly and efficiently...

Backup Rates

Backup Rates are fixed prices displayed at checkout as an alternative when carriers cannot generate a quote due...

Salesforce

Steps to integrate Salesforce Ready! Your Salesforce store is now integrated with envia.com. Configure your store on Envia.com These configurations will be...

Packaging methods

To ensure that your shipments arrive in perfect condition, follow these general guidelines for the two most popular packing methods...

Packaging sealing

To ensure that your products arrive in perfect condition, follow these simple visual steps to close and seal your packages...

Filling empty spaces

Fill empty spaces inside the box with protective materials such as bubble wrap, foam peanuts, or crumpled cardboard to...

Materials for internal and external packaging

Internal Packing Materials Make sure to adequately protect your products using the correct materials for each type of item. Example Material Use...

Packaging Guide

Packaging is the process of wrapping and securing your products for shipment. Proper packaging ensures your items arrive...

Choose the right packaging

Choosing the right packaging is essential to protect your products during transportation. Here are the key aspects to ensure that...

Change the email address

Do you need to update your registered email address? At Envia.com we have simplified this process so that you can do it in just a few steps, in...

Advanced Settings

Ecommerce Pro's advanced settings are tools designed to automate and optimize the management of your shipments. These options allow you to...

Walmart

Steps to integrate Walmart Marketplace USA Ready! Your Walmart Marketplace USA is now integrated with envia.com. Set up your store on Envia.com You are...

Bling

Steps to integrate Bling Ready! Your Bling store is now integrated with envia.com. Configure your store on Envia.com These configurations are made...

Retry of synchronization of shipment

When generating labels for your orders in the Ecommerce Pro > View Orders section, you may encounter issues when updating...

Labels for fragile goods

When sending fragile items, it is important to clearly label packages to ensure they are handled with the necessary care. Here are the...

Placement of printed labels

To ensure quick and error-free shipping service, it is essential to place a label or sheet with the following information on...

Custom keys

Custom keys allow you to take advantage of special rates that you have negotiated directly with the carriers when generating shipments from Envia.com. By configuring...

Measurements and weight

To make a shipment, it is important to accurately calculate the weight and dimensions of your package. This way, you can anticipate the...

Change phone number

Steps to change your phone number The new number will be verified with a code sent via SMS or WhatsApp. Enter the code...

2FA: Two-factor authentication

What is 2FA? Two-Factor Authentication (2FA) is an additional security method that allows you to authenticate your computer's...

Palletizing

Palletization is a key technique in logistics to ensure the efficient shipping of goods, facilitating their handling and protection during...

Change or recover password

If you forgot your password and want to recover your account, or simply want to change your password, follow these steps:

Chargebacks

What are chargebacks? Chargebacks are adjustments made when the payment for a product sent through...

Vtex

Steps to integrate my Vtex store Ready! Your Vtex store is now integrated with envia.com Configure your store on Envia.com These settings...

Add addresses and packages

Correctly adding your addresses and package details is key to fast, secure and error-free shipping. With this feature you can...

COD Automatic Billing

To streamline the invoicing process for the commissions of your cash on delivery shipments, we provide a monthly summary of...

COD Cash Withdrawal

If you have received cash on delivery payments and want to transfer that money to your bank account, follow these simple steps to...

Origin locations and packages

Properly setting up your origin location and package details is essential to ensure the accurate calculation of rates and...

Products

The correct configuration of your products is key for your shipments to be accurate, fast and smooth. From synchronization with...

Live checkout rates (checkout)

Integrating your store with envia.com gives you access to the automatic rate calculator (checkout), a tool that displays real-time shipping costs...

eBay

Steps to integrate my eBay store Ready! Your eBay store is now integrated with envia.com. Configure your store on Envia.com These configurations...

Zoho Inventory

Steps to integrate my Zoho store Ready! Your Zoho store is now integrated with envia.com. Configure your store on Envia.com These settings...

Shipping Quote

Do you want to compare prices from different carriers and choose the best option for your shipment? Envia.com allows you to quote instantly with multiple...

Multiple Piece Shipment (MPS)

Multiple Pieces Shipping (MPS) is a logistics method that facilitates shipping multiple items from a single point of...

Request credit

The credit is the obtaining of a loan in "balance sends" for the financing of your shipments. Envia.com puts at your disposal a monetary amount...

Send and pick up packages from branches

A shipment occurs when a delivery is made or a package is sent. This process may involve preparing the package,...

Mercado Libre

Steps to integrate my Mercado Libre store Ready! Your Mercado Libre store is now integrated with envia.com. Configure your store on Envia.com...

SHEIN

Before starting the integration, make sure your SHEIN account is active.

Magento2

Connect your Magento 2 store with Envia.com to automate your shipments, manage multiple parcels and configure your delivery methods from a single...

Amazon

Steps to integrate my Amazon store Ready! Your Amazon store is now integrated with envia.com. Configure your store on Envia.com These settings...

Automatic Package

The Automatic Package is an advanced tool that automatically assigns the right package to your orders, with this tool you optimize the space...

Ecwid

Steps to integrate your Ecwid store Ready! Now your Ecwid store is integrated with envia.com Configure your store on Envia.com These settings...

Picking list & Packing slip

The picking list is a document that details the products that need to be picked from the warehouse for a specific order. This...

Split Order

With Ecommerce Pro you have the Split Order tool, which allows you to separate the products of an order into multiple packages according to your...

Bigcommerce

Connect your Bigcommerce store with Envia.com Done! Now your Bigcommerce store is integrated with envia.com Configure your store on Envia.com These settings...

Shopify

Open Graph Envia.com

Manage orders from Ecommerce Pro

The View orders section is your space to visualize, organize and prepare the orders generated in your online store. Here...

Store settings

Correctly configuring Ecommerce Pro will allow you to manage your shipping and inventory management operations more efficiently, which can...

Yampi

Steps to integrate your Yampi store Ready! Now your Yampi store is integrated with Envia.com. Configure your store on Envia.com These settings...

Jumpseller

Connect your Jumpseller store to Envia.com Done! Now your Jumpseller store is integrated with Envia.com. Configure your store on Envia.com These configurations...

Verify account

Verifying your account is an essential step to activate all the platform's features and ensure a secure experience.....

Cash on Delivery (COD)

At Envia.com you can offer your customers the option of Cash on Delivery (COD). This means that your buyers will pay in cash...

Label dimensions

Steps to Change Print Format Label Printing Types Our system supports various label printing formats to adapt...

Rate Rules

Determine the shipping price you want to display in your online store at checkout, choosing between free shipping, shipping rates...

Tiendanube

Connect your Tiendanube store with Envia.com to automate your shipments, quote rates in real time and access multiple parcels. This integration...

Automated shipping rules

In Ecommerce Pro, you can set up shipping rules that automatically calculate the shipping costs for your orders. These rules...

Create an account

Do you want to quote and ship with several parcels from a single platform? Envia.com is your solution for local, national and international shipments, ideal...

Request Refund

A refund refers to the return of money that you are entitled to if the product you send is lost, stolen, or...

Activate SMS for customers

You can maintain effective communication with your customers and provide them with important information about their shipments through text messages. Enable...

Label tracking

Tracking your shipments on envia.com is easy and allows you to keep control over your packages at all times...

Cancel label

Steps to cancel a guide 💡Important note. Within no more than 24 hours you will see the cancellation reflected in your account...

Wix

Connect your Wix store to Envia.com Done! Now your Wix store is integrated with Envia.com Configure your store on Envia.com These settings...

Prestashop

Steps to integrate your Prestashop store

Woocommerce

WooCommerce is a plugin for WordPress that allows you to incorporate e-commerce functionality into your website. It offers features such as management...

Customize tracking page

The custom tracking page on envia.com primarily allows you to personalize the tracking of your shipments, providing...

Custom emails for your shipments

Personalized mailings are an automated tool that allows you to keep your customers informed about the status of their shipments. In addition...

Additional Services

At envia.com, the additional service is an extra feature you can add to your standard shipment to meet specific requirements or...

Billing

What are invoices? Invoices are official documents that record the details of a transaction: products or services purchased, quantities, prices...

Excel shipments

Steps for Bulk Shipments Recommendations Excel Template Origin Information Destination Information Package Information Country ISO Codes...

Create a shipment

Steps to create a shipment Recommendations

Envia Insurance

Envia Seguro is a service that you can activate when you generate your waybill. It helps you recover part or all of your...

Volumetric weight

Volumetric weight, also known as dimensional weight, is a measure used by shipping companies to determine how much space it will occupy...

Request pickup

Requesting a pickup makes it easy to send your packages without leaving your home or office. From the envia.com platform you can schedule...

Shipping Policies: Prohibited and Restricted Items

Prohibited items are those subject to legal restrictions or limitations imposed by the company. Therefore, they cannot...

Create ticket

Did you have a problem with one of your shipments? You can file a report (also called a ticket) so that our team can help you to...

Make a payment

To enjoy all the benefits and services that envia.com has to offer, it's essential to keep your account topped up. By...

Adding users

Adding users to your account on envia.com is vital for efficient and organized management of your shipments. This feature...

Types of shipments

At Envia.com we have different types of shipments to suit your needs, whether you want to send an envelope, an envelope, a...