Change the email address

Need to update your registered email address? At Envia.com we have simplified this process so that you can do it in a few steps, safely and quickly.

Steps to change email address

Log in to your Envia.com account.

2. On the left side menu, click on Settings > My account.

3. Click on the edit icon next to your current email address.

4. Enter your new e-mail address and confirm it.

5. You will receive a verification code in the new email. Review it and register it on the platform.

6. Then, check your current (old) email. You will also receive a second code there.

7. Enter this second code in the platform

8. Once both codes have been validated, the change will be applied automatically.

ℹ️ This double verification process ensures that only you can modify your information, as it requires access to both emails (current and new).

Important considerations

• If you no longer have access to your current email, the change will need to be made manually. Please raise a support ticket for assistance.
• Verification codes cannot be resent or managed manually.
• If you do not receive one of the codes after several attempts, please contact us via a ticket.