Forgot Password

If you've forgotten your password and need to regain access to your account, you can reset it from the sign-in screen in just a few steps. You'll receive a link in your email to securely create a new password.

ℹ️ If you want to change your password and already have access to your account, you'll also need to follow this process, since there isn't a direct option to change it within the platform.

Steps to Reset Your Password

1. Go to the Envia.com login screen.
2. Click Did you forget your password?
3. Enter the email address associated with your account and click Submit.
4. Check your inbox; you'll receive an email with the subject line Reset Your Password.
5. Open the email and click the button Update Password button.

ℹ️ The link is valid for 1 hour. If it expires, you'll need to repeat the process starting from step 1.

6. A page will open where you can create your new password.
7. Enter your new password in the first field.
8. Confirm it in the second field.
9. Click Update to save the changes.
10. Log in again with your new password to confirm that you can access your account properly.

Important considerations

• Use a strong password: combine uppercase and lowercase letters, numbers, and special characters.
• If you don't receive the email, check your spam or junk folder.
• The recovery link can only be used once. Once you reset your password, the link becomes invalid.

FAQ

Can I change my password even if I haven't forgotten it? Yes. Even though there isn't a direct option to change it within the platform, you can use the password recovery process at any time to set a new one.

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What should I do if I don't have access to my registered email address? In that case, it is not possible to recover your password automatically. Please submit a support ticket so that our team can assist you.

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How long is the link I receive valid for? The link is valid for 1 hour after it is sent. If you don't use it within that time, you'll need to request a new one from the login screen.