Shipping Notifications via Email, SMS, and WhatsApp

When a package changes status, your customers want to know. And when there's a problem with an order, you want to know about it before the customer contacts you.

Envia.com's notifications do this automatically: they notify the right person, at the right time, and through the channel they use most often. You don't have to manually check every shipment or respond to messages asking, “Where is my package?”.

You can set up two separate workflows: one for your internal team, with alerts about orders and shipments that require attention, and another for your customers, with automatic tracking updates via email, SMS, or WhatsApp at each stage of the package's journey.

Go to Notifications to access this section.

Types of Notifications

This section has two tabs:

Tab	Who is it for?	What does it do?
For you	Your in-house team	It notifies you when something important happens with your orders and shipments
For your customers	The final recipient of the package	Notify the buyer about the status of their shipment

For You — Internal Notices

Set up which events you want to receive in your account and who on your team will receive them.

Recipients

In the Recipients You'll see a list of people in your company who can receive notifications. Each person has an "Email" toggle that you can use to enable or disable notifications for them individually.

In the Additional Recipients You can add external email addresses or people who don't have an account on the platform but need to receive certain notifications.

ℹ️ Only the Super Admin can add recipients.

Events

Events are organized by category: Orders, Shipments, Pickups, and more. Enable only those that are relevant to your operation. The counter on the tab shows you how many are active out of the total available.

For your customers — End user

Automatically notify your buyers whenever their package's status changes.

Available Channels

You can send notifications through three channels:

Channel	Additional charge per message
Email	Free of charge
SMS	Mexico: $1.50 MXN / Colombia: $350 COP
WhatsApp	Mexico: $1.00 MXN / Colombia: $50 COP

⚠️ SMS and WhatsApp charges apply for each message successfully sent. Check the availability of each channel based on your country.

Follow-up events

Enable or disable each event independently for each channel:

Event	What does it mean?
Tag created	A new shipping guide was generated
Package picked up	The courier service picked up the package, and it's already on its way
In distribution	The package is on its way to its final destination today
Ready for pickup	The package arrived at the pickup location
Delivery Confirmation	The customer confirms receipt of the package
Delivered	The recipient received the package
Shipping Issue	An exception has occurred that requires attention
Failed delivery attempt	The delivery service was unable to deliver the package

Ecommerce Pro — COD Notification via WhatsApp

If you use cash on delivery (COD), you can enable a special WhatsApp notification that alerts your customer when the order is placed, so they can confirm whether they want to receive it and know how much they need to pay before the delivery person arrives.

ℹ️ What is COD? This is a service in which the buyer pays in cash upon receiving the package, rather than paying in advance.

This notification helps reduce cancellations at the time of delivery, because the customer already knows how much to pay and confirms in advance that they intend to receive the order.

You can preview the message before sending it by clicking the button Preview.

⚠️ This feature requires Ecommerce Pro to be enabled on your account. For more details about this workflow, see the article Confirmation by WhatsApp for payment on delivery (COD).

Notification History

The History tab displays a complete log of all notifications sent:

Column	Description
Customer	Name of the recipient who received the notification
Notification	Type of event sent
Channel	Email, SMS, or WhatsApp
Guide number	The shipment to which it pertains
Date	Exact date and time of shipment

💡 Use the message history to confirm that messages were delivered successfully or to address your customers' questions about whether they received a notification.

Recommendations

• Enable "In Transit," "Delivered," and "Shipping Issue" so your customers are always kept informed at the most critical moments.
• If you sell online, combine email and WhatsApp to increase the likelihood that your message will be delivered and read.
• If you use COD, enable WhatsApp confirmation to reduce delivery refusals.
• Review the history periodically to identify patterns of recurring delivery issues.