Payment of duties

When you send international packages, they may be subject to customs duties and taxes when crossing the border. This setting lets you choose in advance how these charges will be handled: pay them in advance with Envia Garantizado, have them charged to your account as the sender after delivery, or have the recipient pay them upon receiving the package.

ℹ️ This setting applies only to shipping carriers that offer international shipping: FedEx, DHL Express, and UPS.

ℹ️ This section is only accessible to users with this role Admin or higher.

ℹ️ To learn more about what fees are, how they're calculated, and which option is best for your transaction, check out the article Customs, taxes and duties in the International Shipping section.

Access the settings panel

1. Log in to your Envia.com account
2. In the left-hand side menu, go to Create shipment > Print options and Carriers

The button Payment of duties appears next to the shipping carriers that support this configuration (FedEx, DHL Express, UPS). If the button is grayed out, it means that shipping carrier does not have any shipping rate options available for your account.

Choose who pays the fees

When you click on Payment of duties, a modal window will open showing the available options for that shipping carrier. The most common options are:

Option
Guaranteed Shipping	Pay now. Customs duties and taxes are included. Your customer will not be charged upon delivery.
Sender	Customs duties will be charged after the package is delivered to your Envia account.
Recipient pays on delivery	Payment by the recipient: The customer pays customs duties and taxes upon receipt of the package. This may result in delays or missed deliveries.

ℹ️ The option Guaranteed Shipping (Prepaid) It includes an additional fee added to the cost of your guidebook, but ensures that the package won't be held up at customs due to nonpayment. It is marked as "Recommended" in the shipping method.

ℹ️ Yes Guaranteed Shipping If it does not appear as an option, it means that the carrier or route does not support guaranteed prepaid rates for that destination.

Set Up Tuition Payment

1. Click Payment of duties next to the shipping method you want to configure.
2. Read the modal's informational notice.
3. Select the option that corresponds to your transaction.
4. Click Save.

The settings will be saved as the default for that shipping carrier for all your future international shipments.

ℹ️ You can change the settings at any time by repeating this process. Shipments that have already been generated will not be affected.

Recommendations

• If you sell to end customers (B2C), use Envia Garantizado (Prepaid) to avoid unexpected charges for the recipient and reduce return rates.
• If you sell to companies that import regularly (B2B), payment upon delivery is common, since these companies typically have their own customs clearance processes.
• Consult with your legal or tax team if you have any questions about the implications of assuming responsibility for paying duties in your transaction.