Ecommerce Pro / Orders
Collect payment for pending orders using a payment link
From Ecommerce Pro > View Orders You can generate an EcartPay payment link to collect payment for a manual order that’s still pending. The system calculates the order total, creates the link, and lets you copy it, download a QR code, or share it via WhatsApp, email, and social media. You can also send an invoice with your business’s branding. When the buyer pays, the order is automatically marked as paid.
ℹ️ If you haven't placed your order yet, check Create manual order in Ecommerce Pro.
Requirements
| Requirement | Details |
|---|---|
| EcartPay Connected | Your Envia account must be linked to EcartPay |
| Pending Manual Order | Applies only to manual Envia orders with outstanding payment |
| Currency | The order must be in MXN and USD |
| Priced Products | At least one item in the order must have a price set |
| Role | Super Admin, Admin, or Sales |
ℹ️ If EcartPay isn't connected, the Super Admin can link it from within the same workflow. Admins and Sales representatives need the account owner to connect it first.
Generate the payment link
- Log in to your Envia.com account
- In the side menu, go to Ecommerce Pro > Orders
- Find a manual order with status outstanding payment.
- Opens the order actions menu.
- Click Create a payment link.
Share the link or the invoice
Once the link has been generated, you can:
- Copy the link and send it through the channel you use with your buyer.
- Download the QR code to display or share it as an image.
- Share via WhatsApp, Facebook, X, or email.
- Send Invoice by entering a single valid email address and clicking on Send Invoice.
ℹ️ The invoice recipient field accepts a single email. If the format is invalid, the button remains disabled until you correct it.
What happens if information is missing?
| Situation | What's going on? |
|---|---|
| EcartPay is not connected | You are prompted to connect the account. Only the Super Admin can do this from this workflow. |
| The buyer's name or email address is missing | A form opens to enter or correct that information |
| Invalid email address | You must correct the email address before generating the link |
| Products with no price | You are prompted to set prices; you can go to the products section to enter them |
| Currency not supported | The link is not generated. Orders are accepted only in MXN or USD. |
What happens when the buyer pays?
- Your buyer clicks on the link and completes the payment on EcartPay.
- Send receives confirmation of payment.
- The order changes to the status paid automatically.
You don't need to mark the order as paid in person. Once the payment is confirmed, the status updates automatically.
FAQ
How do I create the manual order first?
From E-commerce with a New Order. The complete guide is available at Create manual order in Ecommerce Pro.
Can I use this feature with orders from my Shopify store, WooCommerce, or another integration?
No. This applies only to manual Envia orders that are pending payment.
Does it work in Chile or other countries with local currencies?
The link is generated only if the order is in MXN or USD. Orders in other currencies, such as CLP, are not yet supported by this workflow.
Who can create the payment link?
Users with the Super Admin, Admin, or Sales role. Users with other roles do not see the action or receive a notification that they do not have permission.
What happens if I've already generated a link for the same order?
If the order already has a payment link, the system displays the existing one instead of creating a new one.
Do I need to include products in the order?
Yes. The order must include at least one product with a price. If none of the products have a price, the link cannot be generated.
Does the buyer receive the invoice automatically?
No. You decide whether to send the invoice from the modal by entering a valid email address and using Send Invoice.
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