Top up balance

To enjoy all the benefits and services envia.com has to offer, it is essential that you keep your account topped up. With available balance you can generate labels, quote shipments, and operate without interruptions.

Payment methods

The available methods depend on the country where your account is registered:

• Credit or debit card — through Ecart Pay
• Bank transfer (STP / SPEI) — from any bank using Envia.com account details
• Cash payment
• PIX (Brazil only)
• Interbank CLABE (Mexico only) — automatic top-up from your bank account

How to top up balance

1. Go to Payments and Billing > Top up balance
2. Enter the amount you want or select one of the quick amounts: $250, $2,000, $7,000, or $15,000 MXN.
3. Click “Proceed with payment” and follow the steps.

Bank transfer (STP / SPEI)

If you prefer to transfer from your bank, on the same page you will find the Bank transfer section with Envia.com account details (Bank, Name, and CLABE). SPEI transfers are credited to your account automatically, with no need to send a receipt.

Automatic top-up

You can configure an automatic payment so your balance is topped up when it falls below the limit you set, either with a card or with interbank CLABE (Mexico only).

To configure automatic top-up, see the article Automatic payments.

Export billing records

From Payments and Billing > Payments you can export all your records in a CSV file with no page limit. The file includes an origin column that indicates whether each charge came from a connected platform (Shopify, Mercado Libre, etc.) or was generated manually.

1. Go to Payments and Billing > Payments.
2. Click Export records.
3. The CSV will download with all your records and the origin column included.

If your payment is not reflected

If your top-up does not appear in your account after 1 hour:

1. In Payments and Billing > Top up balance, use the Payment not credited button to open a request.
2. You can also write to pagos@envia.com with your payment receipt.

Frequently asked questions

I got the error “Transaction not allowed for the cardholder”. What should I do? This error comes from your card’s issuing bank and we cannot resolve it from Envia. Try another card or use SPEI transfer, cash, or, if you have an account in Mexico, interbank CLABE.

I made a PIX payment but it does not appear in my account. What should I do? PIX payments can take time depending on the bank and volume at the moment. If after 1 hour the balance does not appear, write to pagos@envia.com with the receipt or use the “Payment not credited” button.

How do I configure automatic top-up with CLABE? See the article Automatic payments for the complete steps to register your CLABE and enable automatic payment.