Reschedule a failed pickup

If a pickup did not happen, you can now reschedule it directly from the platform without contacting support or starting the process from scratch. This saves time, reduces errors by reusing the previous request data, and gives you more control over your shipments.

Note

If the service is with Estafeta, you can see the reason it failed so you can correct it easily and keep it from happening again.

Steps to reschedule

1. Sign in to your Envia.com account.

2. Go to My Pickups.

   

3. Find the shipment with a failed status and click the Reschedule button.

   

4. A form opens with the previous data already loaded. If the label is still active, it is selected automatically; if not, you can enter a new one.

   

5. Review the data and confirm the new pickup.

   

   Note

   The status will change to Rescheduled once the new request is confirmed.