Sync your Ecommerce Pro orders

When you have an online store connected to Envia.com, your orders sync automatically. Sometimes an order does not appear or needs to be updated: the customer made a last-minute change, there was a connection issue, or you simply want to confirm everything is current.

With the Ecommerce Pro sync menu you control which orders to sync, the date range, and which of your stores to include, without interrupting your workflow.

Where to find the sync menu

1. Sign in to your Envia.com account.
2. Go to Ecommerce Pro > View orders.
3. At the top of the table you will see two items:
   • The Refresh button — reloads the table while keeping the applied filters.
   • The three-dot button (…) — opens the sync options menu.

Available sync options

Option	What it does
Sync new orders	Brings in orders that do not yet exist in Envia.com
Sync existing orders	Updates the status of orders already registered
Sync new and existing orders	Combines both actions in a single sync
Sync a specific order	Syncs one order by its identification number

How to sync orders by date range

The first three options open a window where you set the parameters:

1. Select the date range. Use the quick options or customize it:⚠️ The maximum date range is 1 month.
   • Today
   • Last 3 days
   • This week
   • Custom
2. Select the stores you want to include. You can search by name or select Select all to include them in one click.
3. Click Sync to start.

How to sync a specific order

If you know exactly which order you need to update:

1. Select Sync a specific order from the menu.

2. Choose the store that order comes from.

3. Enter the order number as it appears in your ecommerce platform.

4. Click Sync.

   Note

   The order number is the identifier assigned by your platform (Shopify, Tiendanube, WooCommerce, and so on), not the Envia.com label number.

Sync progress and result

Once the sync finishes, you will see the result in a window with three columns: Store, Order, and Status. Each processed order appears with a green Synced badge.

The sync runs in the background. You can close or minimize the window without stopping the process. While it syncs, a status button appears in the header so you can monitor progress or reopen the window whenever you want.

When it finishes, the orders table updates automatically.

Note

To cancel the process before it finishes, click the Cancel button inside the progress window.

Important notes

Note

The Refresh button only reloads the table view with the applied filters. It does not bring new orders from your store. To sync, always use the three-dot menu.

Note

💡 If an order does not appear after syncing, check that the date range matches when it was created in your ecommerce platform.