Label print format

Each carrier lets you choose the format in which your shipping label is generated. Configuring it correctly avoids printing problems: cut labels, misalignment, or unreadable barcodes.

Note

This section is only available to users with the Admin role or higher.

Change the print format

1. In the left sidebar, go to Create shipment > Print format and Carriers
2. Find the carrier whose format you want to change.
3. Click the Print Type dropdown.
4. Select the format that matches your printer.

The change is saved automatically and applies to all your future shipments with that carrier.

Note

Available formats vary by carrier and country. You will only see options compatible with the carrier you are configuring in the dropdown.

Choose the format based on your printer

Format names follow this structure: PAPERTYPEMEASUREMENT (for example: PDF STOCK_4X6). Understanding each part helps you choose correctly:

File type

Type	Description	Use it when
PDF	Standard PDF document	It is the most compatible format. It works on any printer.
PNG	Image in PNG format	When you need the label as an image. Available on specific carriers and countries.
ZPL / ZPLII	Native language of Zebra printers	You have a Zebra thermal printer and want the highest print quality.

Paper type

Term	Means
STOCK	Self-adhesive label on a roll (thermal printers)
PAPER	Loose sheet or half letter (conventional inkjet or laser printers)

Measurement

Indicates the label size in inches*(width × height).* The most common sizes are 4×6, 4×8, and 7×4.75, although some carriers have specific sizes such as 2.9×5, 3.9×7, or 8.5×11.

Recommendations

• If you have a thermal printer (Zebra, Dymo, Bixolon, etc.), choose a STOCK or ZPL/ZPLII format.
• If you print on conventional paper (inkjet or laser), choose a PAPER format.
• Configure the format before you generate your first labels so you do not have to reprint them.
• If the label is not readable by the carrier scanner, try another format available for that carrier.