Cancel label

If you generated a label and you are no longer going to use it, you can cancel it directly from your account. The amount will be refunded automatically to your balance on envia.com. You can also cancel several labels at the same time.

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When can I cancel a label?

The cancellation option is only available while the label has not been used. If the package has already been scanned or is in transit with the carrier, you may no longer be able to cancel it from the platform.

Note

If you need to cancel a label that has already been picked up or scanned, open a support ticket so the team can help you.

Cancel an individual label

1. In the left sidebar, go to Shipments > My Shipments.

2. Find the label you want to cancel.

3. Click the three-dot icon ( ⋮ ) in the actions column.

4. Select Cancel.

5. Confirm the action in the modal that appears; you will see the tracking number of the label you are about to cancel.

   Note

   Cancellation is processed automatically. Within 24 hours you will see the refund reflected in your balance.

Cancel several labels at once

You can also cancel multiple labels in a single action:

1. In My Shipments, select the labels you want to cancel by checking the corresponding boxes.
2. In the bulk actions menu, select Cancel.
3. Confirm the action.

Verify that the refund was applied

Once cancellation is processed, you can confirm it in two ways:

• Badge in the table: The label will show the Refund badge with the amount returned and the date directly in the status column.
• Cancellation tooltip: When you hover over the canceled label status, you will see the date it was canceled and the name of the user who canceled it, which is useful if your account has several users.

Automatic cancellation of unused labels

Labels that are not used in 60 days are canceled automatically and the amount is refunded to your account without you having to do anything.

How does it work?

• The label is canceled automatically when 60 days without use are reached.
• The refund is applied immediately to your balance.
• You will receive a notification with the list of labels canceled that day.
• In My Shipments you can view each canceled label, its expiration date, and the cancellation reason.

Tip

We recommend reviewing your active labels periodically to avoid them expiring unused.

Frequently asked questions

How long does it take for the refund to appear? Cancellation is processed in up to 24 hours. Once applied, the balance is credited immediately to your envia.com account.

Can I cancel a label that has already been picked up? If the carrier already scanned or picked up the package, the cancellation option may not appear. In that case, contact support through a ticket to manage cancellation manually.

Why don’t I see the cancel option on some labels? The option only appears on labels that can still be canceled based on their current status. Delivered, advanced-transit, or already canceled labels do not show this option.

Who can cancel labels in my account? Any active user with access to My Shipments can cancel labels. In the cancellation view you will see the name of the user who performed the action and the exact date.

Can I recover a canceled label? No. Once canceled, the label cannot be reactivated. If you need to ship the package, you will have to generate a new label.