Account statement

The account statement in Envia.com is where you can review all financial movements related to your shipments. Here you will find details such as top-ups, label charges, fees, refunds, and the updated balance after each operation.

The account statement lets you:

• Review financial movements by shipment
• Identify top-ups, charges, and refunds
• See your current balance at any time
• Download a detailed history in Excel format
• Filter by date or movement type

Access the account statement

1. Sign in to your Envia.com account

2. Go to Payments and billing > Account statement.

3. The table with all your most recent movements will open.

   

Filters and top navigation

At the top of the table you will find tools to customize the view:

• Filter by identifier: You can search by tracking number or shipment code
• Filter by date: Use the calendar to choose a specific date range
• Category tabs:
  • All: Shows all movements
  • My Shipments: Only the labels generated
  • Payments: Incoming movements
  • Surcharges: Additional charges (such as overweight or extended area)
  • Canceled: Labels that were not charged

Account statement table

Each row in the table represents an individual operation and contains the following fields:

Column	Description
Identifier	Carrier name and tracking number associated with the movement.
Actions	Shipment status (Created, Canceled, Overweight, etc.).
Date	Date and time the movement was generated.
Extended area	Extra amount if the destination is in a remote area.
Weight	Declared weight of the package.
Overweight	Additional weight detected (if there was a surcharge).
Top-up	Positive amount (top-up) or negative amount (discount or charge) applied to the balance.
Balance	Total amount available in your account after that movement.

Frequently asked questions

Can I see movements from previous months?

Yes, you only need to adjust the date range with the calendar filter.

What should I do if I see a charge I do not recognize?

Contact our support team.