Change or recover your password

If you forgot your password and need to get back into your account, you can reset it from the sign-in screen in a few steps. You will receive a link in your email to create a new password securely.

Note

If you want to change your password and already have access to your account, you still need to follow this process, because there is no direct change option inside the platform.

Steps to recover your password

1. Go to the Envia.com sign-in screen.

2. Click Forgot your password?

3. Enter the email associated with your account and click Send.

4. Check your inbox. You will receive an email with the subject Recover your password.

5. Open the email and click the Update password button.

   Important

   The link is valid for 1 hour. If it expires, you will need to repeat the process from step 1.

6. A page will open where you can create your new password.

7. Enter your new password in the first field.

8. Confirm it in the second field.

9. Click Update to save the change.

10. Sign in again with your new password to confirm that access works.

Important considerations

• Use a strong password: combine uppercase letters, lowercase letters, numbers, and special characters.
• If you do not receive the email, check your spam or junk folder.
• The recovery link is single-use. Once you reset the password, the link becomes invalid.

Frequently asked questions

Can I change my password even if I have not forgotten it? Yes. Even though there is no direct change option inside the platform, you can use the password recovery flow at any time to set a new one.

What if I do not have access to the registered email? In that case you cannot recover the password automatically. Open a support ticket so the team can help you.

How long is the link I receive valid? The link is valid for 1 hour from the time it is sent. If you do not use it in that time, you will need to request a new one from the login screen.