Request credit
Credit is getting a loan in “Envia balance” to finance your shipments. Envia.com makes a monetary amount available based on your needs, which will help you manage your payments according to the granted terms.
How does it work?
Section titled “How does it work?”The request is managed entirely from the platform. You can upload your documents, check your request status, and resubmit documents directly from your account, without sending them by email.
Steps to request credit
Section titled “Steps to request credit”- Sign in to your Envia.com account
- Go to Settings > My company
- In the Credit section, click Activate.
- The system will automatically check whether your company is eligible. Wait for the result to load.
- If you are eligible, the request form will open, where you must upload the required documents according to your person type (individual or legal entity) and your country.
- Required fields are marked with *. The submit button stays disabled until all of them are complete.
- When you submit, a credit ticket is generated automatically on the platform. You can follow its status from the credit section.
Evaluation and approval process
Section titled “Evaluation and approval process”Once your request is submitted, it follows this review flow:
- Commercial review. The Envia team will review your information and documentation. The request may be adjusted in:
- Requested credit amount
- Payment term
- Cutoff date
- Legal validation. If the team approves the request, it goes to Legal to validate the uploaded documents. If a correction is needed, you can resubmit the documents directly from your ticket details on the platform, without opening a new case.
- Promissory note (Mexico only). Once Legal approves the documentation, a promissory note is generated automatically. It must be completed and sent physically to Envia offices.
- Contract signature. After the promissory note is received and validated (or directly after Legal validation for countries other than Mexico), the Credit Agreement is sent for electronic signature via DocuSign to the email provided.
- Activation. Once the contract is signed by all parties, the credit is activated on your account and available to use.
Track your request
Section titled “Track your request”From Settings > My company > Credit you can check the status at any time:
- No active request — you will see the button to start the process
- Under review — your request is being evaluated by the Commercial or Legal teams
- Documents required — the ticket will enable the option to resubmit documents directly from the platform
- Approved — the credit was activated on your account
Minimum requirements by country
Section titled “Minimum requirements by country”You must meet one of the minimum requirements set for your country, either in monthly revenue or a specific shipment volume.
| Country | Monthly revenue | Monthly shipment volume |
|---|---|---|
| Argentina | $1,000,000.00 ARS | 500 labels |
| Brazil | R$5,000.00 BRL | 150 shipments |
| Canada | $3,200.00 CAD | 150 shipments |
| Chile | $3,000,000.00 CLP | 500 labels |
| Colombia | $3,000,000.00 COP | 250 labels |
| USA | $300.00 USD | More than 100 labels |
| Spain | €2,300.00 EUR | 150 labels |
| Guatemala | $19,000.00 GTQ | 150 labels |
| India | ₹100,000.00 INR | 150 shipments |
| Mexico | $100,000.00 MXN | 300 labels and more than 3 months of use |
| Peru | $9,100.00 PEN | 150 labels |
| South Africa | $40,200.00 ZAR | 150 shipments |
Required documentation
Section titled “Required documentation”The platform will show exactly which documents you must upload based on your country and person type. Required fields are marked with *. Each file must be 5 MB maximum.
Individual
| Country | Documents |
|---|---|
| Argentina | Valid DNI (both sides) · CUIT or CUIL · Proof of address (no older than 3 months) · Email with name |
| Brazil | Valid ID · CPF · Proof of address (no older than 3 months) · Email with name |
| Canada | Valid ID · Tax identification · Proof of address (no older than 3 months) · Email with name |
| Chile | Identity card (both sides) · RUT · Proof of address (no older than 3 months) · Email with name · Tax folder |
| Colombia | Citizenship ID (both sides) · RUT · Proof of address (no older than 3 months) · Email with name |
| USA | Valid ID · Tax number · Proof of address (no older than 3 months) · Email with name |
| Mexico | Valid official ID (both sides) · RFC · Tax status certificate · Proof of address · Email with name |
| Peru | Valid DNI (both sides) · RUC · Proof of address (no older than 3 months) · Email with name |
Legal entity
| Country | Documents |
|---|---|
| Argentina | Social contract · Legal rep. DNI (both sides) · Company CUIT · Proof of address (no older than 3 months) · Legal rep. email with name and domain |
| Brazil | Social contract · Valid ID of the legal rep. · CNPJ · Proof of address (no older than 3 months) · Legal rep. email with name and domain |
| Canada | Certificate of Incorporation · Valid ID of the legal rep. · Business Number · Proof of address (no older than 3 months) · Legal rep. email with name and domain |
| Chile | Updated bylaws certificate · Legal rep. identity card (both sides) · Power of attorney (validity of powers) · Company RUT · Proof of address · Tax folder · Legal rep. email with name and domain |
| Colombia | Chamber of Commerce · Legal rep. ID (both sides) · Company RUT · Proof of address · Legal rep. email |
| USA | Articles of Incorporation · Valid ID of the legal rep. · EIN · Proof of address (no older than 3 months) · Legal rep. email with name and domain |
| Mexico | Articles of incorporation with Public Registry filing slip · Legal rep. power of attorney with Registry slip · Valid official ID of the legal rep. (both sides) · Current-month tax status certificate · Proof of address · Legal rep. email with name and domain |
| Peru | Articles of incorporation · Legal rep. power of attorney · Legal rep. DNI (both sides) · RUC · Proof of address (no older than 3 months) · Legal rep. email with name and domain |
Frequently asked questions
Section titled “Frequently asked questions”Why might my credit request be rejected? If you do not meet your country’s minimum requirements, your request will be rejected. Meeting them does not guarantee approval, because granting credit depends on an internal analysis by Envia.com.
What do I do if my request is rejected? Contact a commercial representative for personalized support and to evaluate possible solutions.
Can I find out what amount and term I was authorized? Yes. The authorized amount and term will be sent to the email registered on your account. Keep in mind that the Commercial team may adjust these values from what was requested.
What if I need to correct or update my documents? From the ticket details on the platform you can resubmit the requested documents without opening a new case or communicating by email.
What else do I need for approval? For legal entities, the legal representative’s corporate email with name and company domain is required. For individuals, the email must include your name.
Can I end my credit contract? Yes, as long as there is no outstanding debt. You must contact a commercial representative to request termination.
Can I modify my credit contract? Yes, by contacting a commercial representative, who will perform an internal analysis based on what you request.
How do I make my payments? Invoices will be available on the platform for download and payment. Bank details are in the credit contract.
See our terms and conditions if you want detailed information about credits.